No personal information collected from children under 13 will be sold, rented or otherwise disclosed to any company outside LEGOLAND, except pursuant to a court order or a specific request from a law enforcement agency.

We cannot and will not establish conditions that will require or encourage children to disclose personal information over and above what is reasonably necessary to participate in any activity features on our web sites.

If any activity featured on LEGOLAND.co.uk will allow children under the age of 13 to reveal personal information publicly (for example, via un-moderated chat rooms or bulletin boards), we will obtain parental consent before allowing the child to participate. Currently, all such activities are moderated, monitored and screened.

Purchasing from LEGOLAND online shop

When you make a purchase from a LEGOLAND Online Shop, we will need to obtain personal information from you. We will need your real name and address (billing as well as shipping address) along with your credit card information or other payment method, in order to complete your transaction and ship your products. We can assure you that all purchases made on the LEGOLAND site are on a separate secure server and your personal details are safe at all times.

If you feel uncomfortable submitting your credit card information over the Internet you may place an order by telephone instead.

Please call 0871 2222 001*, telephone lines are open 7 days a week 9.00 am to 5.00 pm.

Any e-mail addresses collected are stored and are subject to relevant marketing information until such time that you may choose to opt out.

Does LEGOLAND.co.uk use cookies?

Yes. We add a cookie to your computer (unless your system is set up not to receive cookies), in order to let us keep track of what games you play and what products you may buy. We also add the cookie in order to remember your browser settings, such as the type of browser you use and what plug-ins you have installed.

This keeps us from bothering you every time you enter the site in order to make sure that you have the necessary equipment to play a game or download information from our sites. It also allows us to know how many people are using certain types of software, so that we can adjust our site to provide the best browsing experience for every visitor. Basically, when we add a cookie, we are not collecting personal information, but the non-personal information that we do get helps us make sure that our products and our communications to our guests are responsive to their interests. We hope to be able to continue to make the LEGOLAND World Wide Web sites interesting and entertaining for users of all ages, and to ensure that we continue to make the kind of products that children love and parents trust.

What is a cookie?

Cookies are small data files that your browser may place on your computer when you visit different web sites to mark that you have been there.

How do I know when a cookie has been added?

Check your settings... many browsers allow you to choose your preference. If you have set your browser setting to refuse cookies, then we cannot put a cookie on your computer.

What if I don't accept the cookie?

You can still participate in a few of our online activities. However, if a LEGOLAND cookie is not present, it will limit our ability to customize our site for you, deliver a better online experience and improve the features of our site. Some cookies save us from having to check for compatibility of your system with various parts of the site every time you visit, making the site faster and easier for you to use. When you play a game, a cookie helps us to keep track of where you are in the site so that you can come back to the same place in a game that you are playing or you don't lose your basket, etc. and makes sure that only you have access to that information. If you don't accept our cookies, you won't be able to save some games, add items to your wish list or shopping cart, and the site will be a little slower as we check your browser's compatibility with our site as you click through.

How to change or review the information

At LEGOLAND, we're committed to providing high quality products and services and we're equally committed to building long-lasting relationships with our consumers. Relationships like this are built on mutual trust, so whenever you question what data has been collected or you want to change personal information or personal options regarding your online information, we encourage you to do so as outlined below.

Personal information collected online from you may be reviewed by accessing your online account. Members and customers who have registered online with us may update their account information and change personal options at anytime.

 
LEGOLAND may need to change its online privacy policy from time to time to keep up with the ever-changing virtual reality. However, if policy changes are implemented which would materially and adversely affect the online privacy or security of our guests, the new policy will be e-mailed to all registered guests at their e-mail address.
 

Liability disclaimer (Exclusion of liability)

LEGOLAND Windsor in no way guarantees that the information in this website is complete, correct or current at all times. This also applies to all links that are either directly or indirectly referred to on this website. LEGOLAND Windsor accepts no responsibility for the content of pages that are reached via such links. LEGOLAND Windsor reserves the right to change or supplement the content and information on this website without prior notice.

Contact information

Please email the LEGOLAND Customer Services department if you have any enquiries relating to any matters mentioned above: customer.services@LEGOLAND.co.uk