Dear LEGOLAND Fans,
We want you to have fun at LEGOLAND and at our website! To make sure your online visit is fun and safe, we don't 'play around' with any of the important steps we take to protect your privacy. At LEGOLAND, children's safety and fun as well as parents' trust in our name is serious business!
Below you will find information about the LEGOLAND Online Privacy Policy. Our privacy policy will tell you how and when we collect information through our website, and how this information will be used. To learn specifically about our online information practices concerning children who are younger than 13 years of age, please scroll down to the section entitled 'Children Under the Age of 13'.
LEGOLAND encourages families to visit LEGOLAND.co.uk together as a shared activity.
We take online privacy and security concerns seriously. At the same time, we are continually working to make your personal experience when visiting or using our site as exciting and pleasant as possible. To help us accomplish that goal, we will need to collect and use some information from you when you use our site.
LEGOLAND.co.uk may collect information from you - personal as well as non-personal - for internal use within the LEGOLAND business. Any information collected may be shared within relevant LEGOLAND departments.
We may disclose personal information collected from you as required by law, for example in response to a court order or subpoena. We also may disclose such information in response to a specific request from a law enforcement agency.
Except as set out above, we will not sell, rent or otherwise disclose any personal information to any company or person outside LEGOLAND, without obtaining appropriate permission prior to such disclosure. We may collect information about you through active as well as passive means.
We may collect personal information directly from you through our sites when: 1) you sign up to receive newsletters and other information; 2) in some instances, when you enter contests and participate in various activities featured on LEGOLAND.co.uk; and 3) when you purchase products online through our LEGOLAND Online Shop. We also use passive means to collect some information, such as tracking what pages you go to on the site. This information is then provided to our consumer data department in order for them to determine how to make your experience at our sites more enjoyable.
We will not use personal information we collect from you for purposes other than those for which the information was collected, without asking for appropriate permission prior to such use.
We may use your name and address information to send you newsletters and other product and service information that we believe you may find of interest if, permitted by law. You may opt out of receiving such product and service information at any time by using the link at the bottom of the email to unsubscribe. Alternatively you may unsubscribe by clicking on this link http://LEGOLAND.list-manage.com/unsubscribe?u=b44d3aaf160d582efaa9be004&id=9c707138bc. Upon request, you have the right to review any personal information we may have concerning you or your children.
Children under the age of 13
Children under 13 years of age are welcome to visit the LEGOLAND website at their leisure as we do not collect their personal details. Our e-newsletter subscription page also specifies that only persons aged 16 or above may sign up to receive the LEGOLAND e-newsletter.
Children under 13 years of age are however allowed to participate in competitions or contests. If such a child wins, notification will be sent to the parent or guardian's e-mail address (provided by the child when he/she enters the contest). The child is also required to obtain permission from a parent or guardian before providing such details. We will not ask the child for any personal information beyond contact details without obtaining prior parental consent. Any personal information obtained from children and parents during contests will be kept until the contest ends and prizes are delivered, and then it will be deleted, however e-mail addresses may be kept to alert you of future competitions. If you do not wish to receive any further offers you may unsubscribe by following the instructions at the bottom of the email you have received.
As a parent or guardian of a child under the age of 13 from whom we have collected personal information, you have the right to review and have deleted such personal information, and to refuse to permit further collection or use of such information. To do so, you should contact us by using the contact information set forth at the end of this privacy policy. Parents and guardians who wish to review personal information concerning their children will be required to specify the names and e-mail addresses of the children concerned, and to provide their own e-mail address for verification and contact purposes.
No personal information collected from children under 13 will be sold, rented or otherwise disclosed to any company outside LEGOLAND, except pursuant to a court order or a specific request from a law enforcement agency.
We cannot and will not establish conditions that will require or encourage children to disclose personal information over and above what is reasonably necessary to participate in any activity features on our web sites.
If any activity featured on LEGOLAND.co.uk will allow children under the age of 13 to reveal personal information publicly (for example, via un-moderated chat rooms or bulletin boards), we will obtain parental consent before allowing the child to participate. Currently, all such activities are moderated, monitored and screened.
Purchasing from LEGOLAND online shop
When you make a purchase from a LEGOLAND Online Shop, we will need to obtain personal information from you. We will need your real name and address (billing as well as shipping address) along with your credit card information or other payment method, in order to complete your transaction and ship your products. We can assure you that all purchases made on the LEGOLAND site are on a separate secure server and your personal details are safe at all times.
If you feel uncomfortable submitting your credit card information over the Internet you may place an order by telephone instead. Please call 0871 2222 001, telephone lines are open 7 days a week 9.00 am to 5.00 pm.
LEGO electronic postcards and other messages to your friends and family
You can send electronic post cards from various pages on the site. Any e-mail addresses collected during this type of activity are stored and are subject to relevant marketing information until such time that you may choose to opt out.
Does LEGOLAND.co.uk use cookies?
Yes. We add a cookie to your computer (unless your system is set up not to receive cookies), in order to let us keep track of what games you play and what products you may buy. We also add the cookie in order to remember your browser settings, such as the type of browser you use and what plug-ins you have installed. This keeps us from bothering you every time you enter the site in order to make sure that you have the necessary equipment to play a game or download information from our sites. It also allows us to know how many people are using certain types of software, so that we can adjust our site to provide the best browsing experience for every visitor. Basically, when we add a cookie, we are not collecting personal information, but the non-personal information that we do get helps us make sure that our products and our communications to our guests are responsive to their interests. We hope to be able to continue to make the LEGOLAND World Wide Web sites interesting and entertaining for users of all ages, and to ensure that we continue to make the kind of products that children love and parents trust.
What is a cookie?
Cookies are small data files that your browser may place on your computer when you visit different web sites to mark that you have been there.
How do I know when a cookie has been added?
Check your settings... many browsers allow you to choose your preference. If you have set your browser setting to refuse cookies, then we cannot put a cookie on your computer.
What if I don't accept the cookie?
You can still participate in a few of our online activities. However, if a LEGOLAND cookie is not present, it will limit our ability to customize our site for you, deliver a better online experience and improve the features of our site. Some cookies save us from having to check for compatibility of your system with various parts of the site every time you visit, making the site faster and easier for you to use. When you play a game, a cookie helps us to keep track of where you are in the site so that you can come back to the same place in a game that you are playing or you don't lose your basket, etc. and makes sure that only you have access to that information. If you don't accept our cookies, you won't be able to save some games, add items to your wish list or shopping cart, and the site will be a little slower as we check your browser's compatibility with our site as you click through.
How to change or review the information
At LEGOLAND, we're committed to providing high quality products and services and we're equally committed to building long-lasting relationships with our consumers. Relationships like this are built on mutual trust, so whenever you question what data has been collected or you want to change personal information or personal options regarding your online information, we encourage you to do so as outlined below.
Personal information collected online from you may be reviewed by accessing your online account. Members and customers who have registered online with us may update their account information and change personal options at anytime. LEGOLAND may need to change its online privacy policy from time to time to keep up with the ever-changing virtual reality. However, if policy changes are implemented which would materially and adversely affect the online privacy or security of our guests, the new policy will be e-mailed to all registered guests at their e-mail address. Liability disclaimer (Exclusion of liability)
LEGOLAND Windsor in no way guarantees that the information in this website is complete, correct or current at all times. This also applies to all links that are either directly or indirectly referred to on this website. LEGOLAND Windsor accepts no responsibility for the content of pages that are reached via such links. LEGOLAND Windsor reserves the right to change or supplement the content and information on this website without prior notice.
Contact information
Please email the LEGOLAND Customer Services department if you have any enquiries relating to any matters mentioned above: customer.services@LEGOLAND.co.uk