Guests With Disabilities
LEGOLAND® Windsor has been designed with the needs of guests with disabilities firmly in mind. Risk assessments and policies are reviewed annually to ensure the park remains as accessible as possible to all guests with disabilities, including wheelchair users, improving through feedback from our Guests.
For full details please request a copy of our Accessibility Guide, available from Guest Services. Alternatively you can download a copy below.
All guests are required to bring documentary proof of their disability and to sign our Ride Access Pass Declaration form on the first visit of each season. To do so please visit Guest Services. We reserve the right to make changes to, or withdraw, the Ride Access policy without prior notice.
A designated car park, close to the entrance, is reserved for guests with disabilities. This is clearly signposted from the main access road and is filled on a first-come-first-served basis. Please display your disability badge on your car windscreen. Parking tickets can be purchased for £3 for the day at the ticket booths, Guest Services or online before your visit here.
Buying tickets and entering the Park
LEGOLAND® Windsor Resort does not wish to discriminate against guests with disabilities, therefore the full admission rate will be charged. However, if a guest has a fulltime helper, a free ticket is available when documentation is presented at any of the ticket booths.
Guests who require help purchasing their tickets should speak to a staff member who will be happy to assist them.
Wheelchair users will be able to enter the Park via the gate on the far left of the turnstiles.
Guests with a disability can obtain a transferable helper’s Annual Pass. Please visit the Annual Pass Room for more details. Documentation must be shown.
Manual wheelchairs are available on a first come, first served basis from the LEGO BIG Shop in The Beginning. They can not be booked in advance. A refundable deposit is required.
Each toilet block has at least one toilet accessible to guests with disabilities. An additional toilet is situated in the Baby Care Centre in LEGO City. These are all clearly marked. Each wheelchair accessible toilet is fitted with an alarm that can be activated in an emergency.
The First Aid Centre is located in LEGO City. Entrance is through Guest Services. Qualified First Aid staff will be on duty at all times. Guests who wish to change or undertake their own special treatments may use our first aid facilities.
Please note that having a registered disability does not automatically guarantee receiving a Ride Access Pass.
Ride Access Passes are reserved for guests who do not understand the concept of queuing; have difficulties with everyday social interaction; have a limited capacity to follow instruction or to understand others’ emotional feelings or expressions, and may become agitated or distressed having to wait for extended periods of time.
In view of the level of accessibility in the Resort, wheelchair users will not receive a Ride Access Pass. For those rides and attractions where wheelchair access is via the exit, a Ride Access Pass is not required.
Guests who qualify for the Ride Access Pass scheme must go to Guest Services, either in The Beginning or in LEGO City, with some form of documentation stating the nature of their disability. The issuance of Ride Access Passes is based upon documentary proof of disability (blue or orange badges will not be accepted as this does not state the nature of the disability). Examples of documentation required are: GP’s letter, Association Membership details, Council run membership, or any other form that states the disability. Please note, Disability Living Allowance (DLA) letters are not sufficient as they do not state the nature of the disability. Our staff are not medically trained so unless there is a disability clearly stated we are unable know what services are required. Guests without the relevant documentation will not be issued with a Ride Access Pass. Guests will be required to sign the Ride Access Pass declaration on production of appropriate documentation. Documentation will need to be presented every season.
Photographic identification is needed on each and every occasion an application for a Ride Access Pass is made at Guest Services.
Ride Access Passes will allow guests to experience up to ten rides. In addition to the rides there are shows and activities that can be enjoyed.
For full terms and conditions, please visit here.