FAQ

About the Website 
Entry Tickets
ATM/Cash Machine Locations
Baby Care Centre
Busy Days
Car Parking
Credit Cards
Dietary Requirements
Dress Code
First Aid
Guest Services
Guests with Disabilities
Health & Safety
Healthy Eating
Locker Rentals
Lost Parents
Lost Property
Parent Swap
Pets
Pushchairs
Re-admittance
Shopping
Smoking Policy
 Weather

Entry Tickets
Tickets are available to purchase on the day from any of the ticket booths at the entrance. We do not sell tickets in the car parks and we do not allow any tickets to be sold on our premises. If you are approached by a member of the public to purchase tickets we cannot guarantee they are valid for entry and you may be asked to pay again. If you have already have your tickets from our Print at Home Service, small yellow tickets or an Annual Pass with your photo on it you may proceed to the turnstiles. If you have advanced booked with a third party company and have not received your tickets please proceed to Guest Services to collect your tickets. Enjoyed your day? Keep hold of your tickets and you can upgrade them into an Annual Pass or Merlin Annual Pass. Please ask for a leaflet or visit the Annual Pass for more details.

Baby Care Centre
This area, located in the First Aid building in LEGO City, offers a private place for mothers to breast or bottle feed their babies and change nappies.

You will also find baby food is available in some of our restaurants. Please ask a member of staff behind the counter.

Busy Days
Waiting times are posted at the main attractions to enable you to plan your day. Adventure Land opens at either 10.30 or 11.00 am, please check the information points around the park. If you are visiting on a busy day, we suggest visiting the most popular attractions like the Dragon, the Driving School and Pirate Falls early in the morning or later on in the afternoon. The Sky Rider is very popular in the mornings so why not head down into the Park to try the Dragon first?

Car Parking
Parking is free, however there is Preferred Parking for those who wish to park closer to the entrance at a cost of £6 per car . Annual Pass holders pay £4 per visit or £14 per season. There is parking for guests with disabilities near the entrance.

Providing a safe and secure environment is a top priority for LEGOLAND Windsor.  Before entering the Park please make sure you have removed all valuable items (mobile phones, satellite navigation systems etc) from your vehicle.  Lockers are available and these are conveniently located close to the main entrance.

Credit Cards
We accept all the following cards at the ticket booths - Visa, MasterCard, American Express, Delta, and Visa Electron. All these cards can be used in stores and restaurants.

Unfortunately we cannot accept personal cheques as payment at LEGOLAND Windsor.

Restaurants including Pitstop Diner and City Walk offer wheat-free and gluten-free choices. To the best of our knowledge, food prepared at LEGOLAND Windsor does not contain GM ingredients.  Unfortunately, we cannot guarantee that our food is free of nut traces.

A tasty selection of vegetarian options can also be found in each of our restaurants.
 

First Aid 
The First Aid building is located in LEGO City and qualified first aiders are always on hand to help and advise guests.

Guest Services
For daily information please call the hotline on 0871 2222 001 or ask at Guest Services where our friendly staff are standing by to answer questions and offer assistance.

Visitors are advised that for technical, operational and other reasons beyond our control, any activity, attraction or show may be closed or otherwise unavailable at any time.

LEGOLAND reserves the right to vary admission rates without prior notice.

Guests with Disabilities
LEGOLAND has been designed with the needs of guests with disabilities firmly in mind. The pathways are level and suitable for wheelchairs, however can be steep in sections and may require additional assistance. An alternative route is to take the Hill Train.
For full details please request a copy of our Guide for Guests with Disabilities, available from Guest Services.
- Car parking for guests with disabilities is situated near the entrance, follow the signs to the Disabled Car Park
- Free admission for registered personal assistants with documented proof of disability
- All ticket booths have induction loops, please look for the signs
- Guests in wheelchairs can enter the turnstiles through one of two gates at either end of the turnstiles
- Accessible toilets
- Fully accessible restaurants, shops and show venues
- Many rides and attractions accessible to wheelchair users via entrance lines. The following rides can be entered via the exit: Jungle Coaster, Sky Rider, Extreme Team Challenge, Duplo Train, Boating School, the Dragon and Dragon’s Apprentice
- Ride exit passes for guests (with disabilities), where appropriate.  Exit Pass stamps are available to children who are mentally impaired and do not understand the concept of queuing.  The Exit Pass is available from Guest Services at The Beginning and in LEGO City.  Exit Passes are issued to the child and up to three members of the party in order for them to be accompanied. Height and age restrictions still apply. For specific questions please contact us at LEGOLAND.Enquiries@Merlinentertainments.biz

- Guests will be required to answer questions relating to their specific requirements and specific identification must be produced. Exit Passes will not be issued for conditions which we do not recommend Guests ride with
- First Aid facilities and medication/treatment rooms
- Wheelchair hire is available on a first-come first-served basis from The Beginning. A returnable deposit is required
- At the current time we do not have electric wheelchairs

Health & Safety
Have fun and be safe. LEGOLAND undertakes a full Health & Safety audit on an annual basis in addition to regular audits carried out by external Health & Safety consultants.

While there are many "hands-on" activities at LEGOLAND, some attractions, such as Miniland are for viewing enjoyment only. It is the responsibility of each parent and guardian to supervise those children under their care while in the park. Adults are encouraged to join their children on most rides and attractions in the park. Children under 14 years of age should be accompanied by an adult (aged 16 years +) at all times.

Safety restrictions are posted at individual rides and attractions. Please take a moment to read them carefully before considering them for you or your child. For your safety, exceptions are not possible.

Let's Have Fun and Be Safe!

• Observe ride in operation and all ride restriction signs prior to boarding.
• Obey all posted rules and verbal instructions.
• Obey all height and age restriction for each area and attraction.
• Make sure seat belts and safety restraints are secure and snug.
• Keep arms, hands, legs, feet and head inside ride vehicle at all times.
• Stay seated until ride comes to a final stop at unloading point and you have been instructed to exit the vehicle.
• If ride stops before the unloading point, remain seated; wait for ride to restart or for further instruction from the operator.
• Watch your step while entering and exiting rides and attractions.
• Keep children off railings, chains and structures throughout the park.
• DO NOT retrieve lost articles from rides without help from the attendant.
• Keep children out of water features, water landscapes, fenced water areas and the lake.
• Secure all camera, glasses, hats and loose articles of clothing, especially on rides.
• Please do not leave children unattended in pushchairs and use pushchair safety belts. Children under the age of 14 must be accompanied by an adult whilst in the park.

Due to the nature of the park being positioned on a steep hill scooters, rollerskates, childrens tricycles are not permitted into the park. These items can be left at Guest Services for later collection. For their own safety we request that children wearing Heelyes do not activate the wheel part of the shoe and take due care and attention whilst in the park, as LEGOLAND can not take any responsibility in the event of an accident or incident occuring.

Healthy Eating
We’ve made eating at LEGOLAND Windsor healthy, tasty and fun.  We serve quality, wholesome food and give clear information so that everyone can make healthier choices. 

Although a day out at a theme park is a time for treats, LEGOLAND Windsor recognises the need to provide healthy eating options for families.  For 2008, we have removed fizzy drinks from all our children’s meals.  Instead we offer a choice of 100% fruit juice, water and whole or semi-skimmed milk.  Each meal is also served with a piece of fruit, and fresh fruit is widely available throughout the park.  In season, we offer fresh fruit salad and fresh strawberries, as well as fresh grapes in child size portions.

In our City Walk restaurant, we have introduced a clear traffic light system to highlight the nutritional content of our meals, the first theme park in the UK to do so.  Our children’s pizzas meet the School Food Trust guidelines, and are served with a salad, with the option to add reduced salt, reduced sugar Heinz baked beans as a source of fibre.

For the fussy eaters, you’ll also find our children’s sausages contain five portions of vegetables, to help your Heroes reach their five-a-day.
We continue to serve flame grilled 100% beef burgers, and all our children’s chicken fillets are 100% breast meat.  We have completely removed hydrogenated oils, and moved to chunky chips or wedges, which absorb less saturated fat.  Equally, we have reduced the salt content of our hotdogs this year.

In our ice cream parlours, you’ll find a range of low fat sorbets alongside our traditional range of artisan ice cream, and to our drinks range this year we’ve added a range of light, reduced sugar drinks.  Even our slush has an increased fruit content this year, and we’ve introduced a range of milkshakes which, free of hydrogenated fat, meet the School Food Trust guidelines.

Locker Rentals
Lockers are available on a first come first served basis and are located around the park. Lockers require a £1 coin to operate, which is non-refundable.

Providing a safe and secure environment is a top priority for LEGOLAND Windsor.  Before entering the park please make sure you have removed all valuable items (mobile phones, satellite navigation systems etc) from your vehicle.  Lockers are available and these are conveniently located close to the main entrance.

Lost Parents
If you lose your adult or are an adult who has lost their child, please look for any member of LEGOLAND staff who will direct you to Guest Services either at The Beginning or in LEGO City. Lost Parent stickers are available at Guest Services. If you have a mobile telephone, they are a quick and effective way of helping us reunite lost children and parents.

Lost Property
Please report any lost articles or hand in items  to Guest Services at The Begining or in LEGO City. Alternatively please email us at guest.services@LEGOLAND.co.uk . We will return  any found items to their owners. LEGOLAND cannot accept responsibility for articles lost or stolen inside the park or in the car parks.

Parent Swap
Parents and guardians with children who don’t meet height restrictions can take turns in taking their taller children on rides without having to queue twice. Please ask a member of the Attractions team at each ride for further details. Please note this service is not available on all rides and attractions.

Pushchairs
Pushchairs (double and single) are available from The Beginning for a charge of £10.00/£6.50.

Re-admittance
If you wish to leave the park and return the same day, at no charge, please have your hand stamped at the entrance turnstiles. Failure to obtain a handstamp wil result in you not being re-admitted. Production of a ticket will not be proof of re-entry. Before you leave the park, you can also upgrade your entrance ticket for a two-day ticket or even a LEGOLAND Annual Pass. Refunds or exchanges are not possible in cases of inclement weather or attraction closure.

Shopping
Speciality retail shops and carts are located throughout the park.

The Big Shop, our largest retail shop located at The Beginning is a jam-packed with the biggest selection of LEGO products in the UK.

Smoking Policy
LEGOLAND Windsor wishes to be at the forefront of reducing smoking in public places due to the fact we are designed for families with young children. There is one designated smoking area in the park near to Fire Academy. This is the only area where smoking is allowed in the park. Smoking is not allowed in any other outdoor space, queue-line, restaurant, shop or attraction and cigarettes are not sold on site. You will be asked to put out your cigarettes by our staff members.

Weather
LEGOLAND Windsor is predominately an outdoor attraction with many rides being outside. Some rides and attractions may close in cases of high winds, thunder or lightning due to health and safety. Indoor attractions include the brand new Laser Raiders, Scarab-bouncers, Imagination 4D Theatre and the Discovery Centre workshops. Sun cream, umbrellas and rain ponchos are available from the Retail stores. LEGOLAND Windsor regrets that refunds will not be issued due to inclement weather. If you come prepared you will still have a great day!