General Enquiries

Our Frequently Asked Questions are here to help all guests with any query they may have. However, if you cannot find the answer you're looking for or need help planning your trip our friendly team at The Merlin Contact Centre would love to help.

So for anything from help with a query to booking tickets, simply email the team at or alternatively call 0871 2222 001*.

If you are enquiring or looking to change an existing booking please contact us on 0333 3212 001* instead.

*Lines are open 7 days a week from 9am to 5pm and calls to this number cost 13p per minute plus your networks access charge.