If you have changed your mind about a retail merchandise product purchased from one of our retail outlets; we will be happy to help. Simply visit one of our shops at the Resort within 14 days of the purchase date for a refund or exchange; ensuring the below criteria are met:
- The product is in the original packaging & in a resalable condition
- The product is unused, undamaged and unopened with all contents intact
- Provide the original itemised receipt when returning the product
If you do not have a receipt, please provide proof or purchase (e.g. from a bank statement) and we will offer an exchange only.
If you are unable to visit our stores in person to return the product, please contact our Customer Services team - www.legoland.co.uk/about-us/contact-us/. We are unable to refund any postage costs if you are returning or exchanging an item due to a change of mind.
We cannot offer refunds or exchanges, unless the product is faulty, on the following items:
- Personalised items (including engraved keychains, lunch boxes, photographs etc)
- Gift cards
- Goldwash medals
- Sale items
- Swimwear & towels
The above policy does not affect your statutory rights, including your right to claim a refund, replacement or repair where the goods are faulty.
LEGOLAND Windsor Resort is part of Merlin Entertainments Group Limited. This policy only applies to products purchased from LEGOLAND Windsor Resort.