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Covid-19 Visitor Information

Thursday 14th January 2021

In line with the latest Government guidance in response to the covid-19 pandemic, the LEGOLAND Windsor Resort is temporary closed.

Our 2021 Brick Week event between 13th and 21st February will not take place and our Resort Hotels will remain temporary closed until at least 28th February 2021.

All Park guests with 2021 Brick Week bookings, or guests who had bookings between 19th December 2020 and 4th January 2021 when the Resort was also closed, will be able to move their booking to a new date.

Please click here to reschedule your day tickets. You will need your original order number to hand and tickets must be amended by 30th June 2021.

All short break guests with bookings between 19th December 2020 and up to and including 28th February 2021 will have already been contacted by our team via email with details of how to rearrange your stay.

Our customer services teams are extremely busy so please do read our Frequently Asked Questions below for more information.

We will continue to follow Government advice and will provide an update on reopening plans when it is safe to do so.

From all of us at LEGOLAND Windsor, stay safe and we look forward to seeing you again soon.

 

Frequently Asked Questions

A: The LEGOLAND Windsor Resort is temporarily closed in line with the latest Government guidance in response to the covid-19 pandemic. The health and safety of our guests and staff is always our first priority and we will continue to monitor and follow Government guidance.

A: We will always follow Government guidelines to ensure the safety of our guests and teams. Reopening information will be shared on our website and social media channels when we are able to confirm plans.

A: All Park guests with 2021 Brick Week bookings, or guests who had bookings between 19th December 2020 and 4th January 2021 when the Resort was also closed, will be able to move their booking to a new date.

Please click here to reschedule your day tickets. You will need your original  order number to hand and tickets must be amended by 30th June 2021.

 

A: Our 2021 Brick Week event will not be taking place. You will receive a refund of your booking fees within the next 10 days. Thank you for your patience as we work as quickly as possible.

A: For help with your pre-booked services, please contact us at customer.services@legoland.co.uk with your name and order number.

Our Customer Services team are extremely busy and working hard to respond to guests as quickly as possible. A member of our team will be in touch within seven working days of your email. Thank you for your patience.

A: If you had a short break booked and were due to arrive between 19th December 2020 and 28th February 2021, your trip will automatically be converted into a monetary voucher which you can use to book a visit later in the year.

Our team will have already been in touch with you via email with more details.

If you need to speak to a member of our team, please visit our LEGOLAND Holidays Help Centre for more information.

A: Any Park ticket bookings for visits beyond 28th February 2021 will, at this time, be subject to regular terms and conditions.

If you wish to discuss your options regarding your tickets, please contact us at customer.services@legoland.co.uk with your name and order number.

Our Customer Services team are extremely busy and working hard to respond to guests as quickly as possible. A member of our team will be in touch within seven working days of your email.

A: Any short breaks bookings for stays beyond 28th February 2021 will, at this time, be subject to regular terms and conditions, if you wish to cancel, you will be subject to cancellation charges as per the terms and conditions. If you purchased the cancellation protection, you can cancel and receive a full refund for the cost of your booking, excluding the cost of the cancellation protection. You can also move your booking to another date.

If you wish to discuss your options regarding your short break, please visit our LEGOLAND Holidays Help Centre for details of how to contact the team.

A: Unfortunately, the passholder exclusive days in November 2020 had to be cancelled due to the Government’s second lockdown in response to the Covid-19 pandemic.

We very much hope that we can reschedule these days in 2021 but until we have further clarity on a reopening date, we are unable to share more details at this time. Thank you for your patience and understanding.

A: We are currently experiencing a high volume of calls and emails and our team are working hard to respond to everyone as quickly as possible – thank you for your patience.

If your Park tickets booking has been affected and you wish to speak to a member of our team, please contact us at customer.services@legoland.co.uk with your name and order number and someone will be in touch within seven working days.

If your short break booking has been affected, please visit our LEGOLAND Holidays Help Centre for details of how to contact the team.

In line with the latest Government guidance in response to the covid-19 pandemic, the LEGOLAND Windsor Resort is temporarily closed.

Our 2021 Brick Week event between 13th and 21st February will not take place and our Resort Hotels will remain temporarily closed until at least 28th February 2021.

All Park guests with 2021 Brick Week bookings, or guests who had bookings between 19th December 2020 and 4th January 2021 when the Resort was also closed, will be able to move their booking to a new date.

Please click here to reschedule your day tickets.

All short break guests with bookings between 19th December 2020 and up to and including 28th February 2021 will have already been contacted by our team via email with details of how to rearrange your stay.

Our customer services teams are extremely busy so please do click here for more information and to read our Frequently Asked Questions.

We will continue to follow Government advice and will provide an update on reopening plans when it is safe to do so.

From all of us at LEGOLAND Windsor, stay safe and we look forward to seeing you again soon.