Covid Measures Q&A
Here is our Operations Director, Karen, to answer some of the questions you've been asking including the rules on face coverings, what 'at capacity' means on our rides, and which shows are running.
Frequently Asked Questions
A: The health and safety of our guests and staff is always our number one priority and we have introduced additional hygiene and safety measures to ensure you have a fun, safe day out. Please watch our video here for more information about what to expect.
A: We recommend that you bring and wear a face covering/mask when you visit.
Guests* aged 11 and over will be required to wear a face covering/mask on some of our rides at LEGOLAND Windsor. Only securely fitted face covering/masks should be worn on rides for safety reasons and we would recommend removing them on water rides in case they get wet.
In line with UK Government regulations, guests* aged 11 and over will also be required to wear a face covering/mask within any indoor setting including indoor queue lines, indoor rides and attractions, our toilet and baby changing facilities, gift shops and when queuing inside for food and drink.
Guests* staying in our Hotels will be required to wear a face covering/mask when using the Hotel lobbies, corridors, lifts and other public areas in hotels (excluding the pool, changing rooms and bar/lounge and dining areas when you are seated and drinking/eating).
*Except for people with certain health conditions and/or disabilities.
A: Guests over the age of 11 will be required to wear a face covering/ mask on the following rides:
- The Dragon
- Mia’s Riding Adventure
- Jolly Rocker
- Spinning Spider
- LEGO® City Deep Sea Adventure
- Merlin’s Challenge
- LEGO® NINJAGO® The Ride
- Haunted House Monster Party
- LEGO® Studios 4D
- Laser Raiders
- Scarab Bouncers
Guests are encouraged to bring a suitable face covering/mask with them when they visit or buy one whilst they’re here. Guests will not be permitted on the above rides without a face covering/mask, unless they are under the age or 11 or have certain medical conditions / disabilities. Please contact our Guest Relations team on customer.services@LEGOLAND.co.uk if you have any questions about this.
To be safely admitted into LEGOLAND Windsor, employees and guests (aged three and above) are asked to participate in a temperature check using a non-touch thermometer. These non-invasive temperature checks are a condition of entry.
Guests who display a high temperature of 37.8 °C or above will be asked to wait in a designated area for ten minutes before having their temperature rechecked. If their temperature remains at 37.8 °C or above they will not be permitted entry and all guests in this party will have their tickets revalidated for use during the next 12 months.
We ask guests to play their part in helping to protect themselves and each other and if you are showing COVID-19 symptoms, we kindly request that you do not visit.
Guests with health conditions and disabilities related to higher bodily temperatures should speak to our customer services team upon booking to ensure we can provide the correct assistance on an individual basis.
A: We understand that some guests may have certain health conditions and disabilities that may cause them to run a higher temperature. Our non-invasive temperature checks are specifically checking for bodily temperatures of 37.8 °C or higher, which is considered a fever, to help ensure the safety of our staff and guests. This is in line with UK Government guidance.
If you have any concerns, please contact our customer services team before your visit to ensure we can provide the correct assistance on an individual basis.
A: Yes, you are more than welcome to bring your own food and drink into the Park. As LEGOLAND Windsor is predominantly an outdoor attraction, please be aware there are limited covered areas outside to each lunch. Please also note that our drinking water fountains will not be available, so we recommend you bring your own water or purchase it from one of our shops or restaurants.
A: Yes. Please follow all instructions regarding parking arrangements as you arrive. For prices and to book click here.
A: Toilet and baby-changing facilities will be available at various locations across the Resort, including newly refurbished toilets at The Beginning.
In line with Government guidance, we have introduced enhanced cleaning regimes throughout the day, floor markers and guests may notice a small number of cubicles and washbasins blocked off to ensure there is always a safe distance between guests. Guests* aged 11 and over will also be required to wear a face covering/mask.
*Except for people with certain health conditions and/or disabilities.
A: The health and safety of our guests and staff is always our number one priority and we have introduced additional hygiene and safety measures across the whole Resort, including social distancing.
For everyone’s safety and to ensure the best possible guest experience we are significantly reducing the number of guests in the Resort each day.
Around the Resort you’ll see clear floor markers asking you to keep a suitable gap between other guests. This includes at the entrance, in ride queues, in our restaurants, hotels, shops and more.
Our teams will be on hand to direct you along the best routes to avoid crowds or queuing. We will be constantly monitoring the flow of guests and we ask you to please pay attention to the new signage which will tell you important information and highlight social distancing measures.
Please watch our video here for more information about what to expect.
A: We will be cleaning more regularly than we already do across the whole Resort and have introduced enhanced cleaning regimes, in line with Government guidance. These will be taking place throughout the day to disinfect high-frequency touch points, such as tables and chairs, ride restraints, service counters, door handles, lift buttons, toilet handles and taps.
As with our team, we ask all guests to uphold the highest possible hygiene standards – catching a cough or sneeze with a tissue or in your sleeve and regular hand washing and the use of hand sanitiser.
A: Yes, hand sanitiser will be available at various points throughout the Resort for guests and staff, including at the entrance and exit of each ride.
A: We will only be accepting card payments across the whole Resort, including shops, restaurants and our Hotels.
A: Yes, our First Aid Centre in Heartlake City will be open. For everyone’s safety our team will look a little different to before with face shields and aprons.
A: Yes, Guest Services located at The Beginning will be open. For everyone’s safety, we are limiting the number of guests inside at any one time, introducing a one-way system and our staff will be behind protective screens. During busy times we may ask guests to contact our team via email or phone.
A: For everyone’s safety, and to minimise contact between guests and our staff, our team will not be swapping POP Badges with guests when we reopen. We hope to reintroduce this as soon as it is safe to do so.
A: As always, our staff and guest’s safety and wellbeing is our top priority. Before returning to work all staff will complete specific coronavirus training relating to our new health and safety measures, informing them how to stay safe, and how to keep you safe.
Just like our guests, all staff members will have daily non-invasive temperature checks when they arrive at work.
A: Yes, we are continuing to offer our Ride Access Passes to assist guests who do not understand the concept of queuing, have a physical disability that prevents them standing for extended periods of time, or for permanently non-ambulant guests. Please click here for more details.
We may need to make changes to our operations from time to time but we are committed to making sure our guests have a fantastic, safe experience and will keep our website up to date with any changes.
A: We ask any guests visiting our attraction from an area subject to local lockdown to follow the relevant government guidance to help protect fellow guests and our employees. Please contact Guest Relations team on customer.services@LEGOLAND.co.uk should you need to amend your booking.
More information can be found here.