Annual Pass Frequently Asked Questions
A: To pre-book your ticket please click here
A: If you have pre-booked Park tickets for Christmas at LEGOLAND using your LEGOLAND or Merlin Annual Pass, you will be able to rearrange your visit for another date up to and including Monday 4th January.
Click here to revalidate your tickets.
You will need to present your Annual Pass and both the reservation for your new date and your original tickets when you enter LEGOLAND Windsor.
A: If you have a LEGOLAND Annual Pass active as of 5th November 2020, the expiry date will be extended by one month to ensure you don’t lose out because of the Resort being temporarily closed. This will happen automatically – you don’t have to do anything.
A: If you have a Merlin Annual Pass active as of 5th November 2020, the expiry date will be extended by one month to ensure you don’t lose out because of the Resort and other attractions being temporarily closed. This will happen automatically – you don’t have to do anything.
Please visit the Merlin Annual Pass website for more details.
A: We ask that all our guests follow the latest Government guidance for the area where they live.
If you live in a tier three area and have tickets booked for a date up to and including 16th December, you can move your visit to another date within the Christmas at LEGOLAND period or for Brick Week 2021.
Please click here to change your booking. You will need your order number and booking email address to hand. Please remember to bring your original ticket and your valid Annual Pass on your future visit.
Should you wish to discuss your booking any further, please contact our Customer Services Team via customer.services@LEGOLAND.co.uk with your booking name, booking reference and booking email address and the team would be happy to help
A: Following the latest Government guidance, we are unable to open the Resort on these dates. We will endeavour to reschedule this Annual Passholder weekend in 2021 and will confirm details closer to the time.
A: Unfortunately not. Share the Fun vouchers are subject to the standard passholder terms and conditions and cannot be used on special event openings including, but not limited to, LEGOLAND at Christmas. We welcome you to re-book your visit for a date in 2021 by clicking here. More details can be found here.
A: Please head here to pre-book your visit.
To support us in aiding social distancing in our queue lines and ride exits, your instant ride access will now be available to you in the form of Ultimate Reserve & Ride. These will allow you to ‘book’ your next ride and head straight to the designated queue line. This will be available via a smart mobile device.
So that we can prepare your Ultimate Reserve and Ride, please email the VIP team at least 48 hours before your visit via VIP@LEGOLAND.co.uk with your date of visit and VIP Merlin Annual Pass details.
Please note, celebration tickets cannot be used at this time.
A: As of Thursday 24 September we have temporarily stopped selling Merlin Passes and LEGOLAND Annual Passes. We are currently revising and updating our product line-up to ensure all our Passholders have the best possible experience and great value at our attractions.
We will share updates on our social media channels and website as soon as passes go back on sale.