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Park Tickets

Following the latest Government update (22.02.21), we are excited to tell you that the Park reopens on Monday 12th April 2021! Outdoor rides, character meet and greets and a restaurant takeaway-only service will be available.

In line with Government guidance, our Hotels and indoor rides and indoor restaurant seating will reopen from 17th May 2021.

Our opening times vary so please check here before you visit for the latest information.

Please pre-book your tickets online here.

Yes. To ensure the best possible guest experience, and allow for social distancing and additional cleaning, we have reduced the number of guests we welcome to the Resort each day.

To help us manage this we are asking all guests to pre-book their tickets in advance.

Please do not travel to the Resort if you or anyone from your household displays any symptoms of COVID-19.

We will be happy to move your visit to another date. Please email customer.services@LEGOLAND.co.uk with your name, date of visit and booking reference and one of the team will get back to you as soon as possible.

Please head here to book your carer ticket.

For more information on carer tickets, including a list of acceptable documentation, head here.

Reserve & Ride is available in a limited first-come-first-served capacity. To book, please visit here.

Yes, we are continuing to offer our Ride Access Passes to assist guests who do not understand the concept of queuing, have a physical disability that prevents them standing for extended periods of time, or for permanently non-ambulant guests. Please click here for more details.

We may need to make changes to our operations from time to time but we are committed to making sure our guests have a fantastic, safe experience and will keep our website up to date with any changes.

All Merlin attractions, including LEGOLAND Windsor, are required by the UK Government to hold and potentially share basic information about our visitors as part of contact tracing schemes including NHS Test Trace. This information will only be shared where necessary to help stop the spread of COVID-19 and support public health efforts. It also helps our attractions protect the health and safety of both staff and guests. Visitors have the right to object to their data being shared as part of contact tracing schemes by contacting Merlin’s data protection team at the following address data.protection@merlinentertainments.biz

We are currently experiencing a high volume of calls and emails and our team are working hard to respond to everyone as quickly as possible – thank you for your patience.

If your Park tickets booking has been affected and you wish to speak to a member of our team, please contact us here with your name and order number and someone will be in touch within seven working days.

If your short break booking has been affected, please visit our LEGOLAND Holidays Help Centre for details of how to contact the team.

All Park guests with 2021 Brick Week bookings, or guests with bookings between 13th March and 11th April 2021 when the Resort is closed, will be able to move their booking to another date in 2021, excluding our Fireworks or Christmas events.

Please click here to reschedule your day tickets. You will need your original order number to hand and tickets must be amended by 30th June 2021.

We would like to reassure everyone that we have taken the necessary measures to provide a safe and hygienic environment and are a Covid-secure attraction.

The health and safety of our guests and staff is always our first priority and we have introduced an extensive range of measures across the whole Resort to ensure a happy, safe and healthy experience for everyone.

This includes:

  • Reducing the number of guests we welcome to the Resort each day to allow for social distancing and the best possible guest experience.
  • Non-invasive temperature checks on guests and employees before entering the Resort.
  • The introduction of enhanced cleaning regimes and hygiene stations and hand sanitiser throughout the Resort.
  • Social distancing markers and signage reminding guests to keep a safe distance from each other in ride queues, restaurants, shops, toilets and more.
  • Deploying Crowd Marshalls within the Resort to ensure guests are adhering to Government guidelines.
  • Face mask wearing on all rides for guests aged 11+, unless guests are exempt from mask wearing. Guests are recommended to remove masks on water rides.
  • Modifications to how our employees carry out daily tasks, such as security and ride height checks, to reduce the proximity between guests and employees.

We understand that due to unforeseen circumstances or if you have developed symptoms associated with Covid-19 you may need to change the date/time of your visit to LEGOLAND Windsor.

Please contact us here and include your booking reference, name and email so that we can assist you further.

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