Frequently Asked Questions
A: In line with the latest Government guidance, and following confirmation that Windsor and Maidenhead will go into Tier two, our Hotels will open from Thursday 3rd December and the Park will open from Friday 4th December.
A: This Christmas, the LEGOLAND® Windsor Resort will be transformed into a winter wonderland, complete with twinkling lights, snow dusted trees, and of course…a sprinkling of LEGO® magic!
Although Santa won’t be able to invite anyone into his Grotto this year, families will be able to see him as he makes his way through the Park on his very own sleigh with his elves.
We’ll be offering more rides and attractions than previous years and we have a new Holiday Harbour Lights Show, carol signing with the LEGO Friends and puppet pantomime* at the DUPLO Valley Theatre.
For more details about Christmas at LEGOLAND 2020 please click here
* Subject to availability
A: Our opening times vary so please check here before you visit for the latest information.
A: Please pre-book your tickets online here.
A: Yes. To ensure the best possible guest experience, and allow for social distancing and additional cleaning, we have reduced the number of guests we welcome to the Resort each day.
To help us manage this we are asking all guests to pre-book their tickets in advance.
Guests with a short break booked through LEGOLAND Holidays or guests staying at one of our LEGOLAND hotels do not need to pre-book.
A: We ask that all our guests follow the latest Government guidance for the area where they live.
If you live in a tier three area and have Park tickets booked for a date up to and including 16th December, you will be able to move your visit to another date in 2021.
More details on how to revalidate your ticket will be available in the coming days. Thank you for your patience.
A: Please understand that for now we are prioritising guests with bookings up to and including 16th December. This is in line with when the Government plans to review the Tiers.
We will release more details about affected bookings after this date closer to the time.
A: If you had pre-booked Park tickets between 5th November and 2nd December inclusive, you will be able to rearrange your visit for later in 2020 or in 2021.
Click here to revalidate your tickets. Please be aware that tickets must be redeemed by 30th June 2021.
You will need to present both the reservation for your new date and have your original tickets ready to be scanned at the turnstiles.
A: Please do not travel to the Resort if you or anyone from your household displays any symptoms of COVID-19.
We will be happy to move your visit to another date. Please email customer.services@LEGOLAND.co.uk with your name, date of visit and booking reference and one of the team will get back to you as soon as possible.
A: Yes, we are continuing to offer our Ride Access Passes to assist guests who do not understand the concept of queuing, have a physical disability that prevents them standing for extended periods of time, or for permanently non-ambulant guests. Please click here for more details.
We may need to make changes to our operations from time to time but we are committed to making sure our guests have a fantastic, safe experience and will keep our website up to date with any changes.
A: All Merlin attractions, including LEGOLAND Windsor, are required by the UK Government to hold and potentially share basic information about our visitors as part of contact tracing schemes including NHS Test Trace. This information will only be shared where necessary to help stop the spread of COVID-19 and support public health efforts. It also helps our attractions protect the health and safety of both staff and guests. Visitors have the right to object to their data being shared as part of contact tracing schemes by contacting Merlin’s data protection team at the following address email@example.com
A: We are currently experiencing a high volume of calls and emails due to the recent changes in the Government guidelines and our team are working hard to respond to everyone as quickly as possible – thank you for your patience.
If your Park tickets booking has been affected and you wish to speak to a member of our team, please email the team on firstname.lastname@example.org and someone will get back to you.
If your short break bookings has been affected and you wish to speak to a member of our team, please log into the Manage My Booking portal and click the contact us form and someone will get back to you.
A: We would like to reassure everyone that we have taken the necessary measures to provide a safe and hygienic environment and are a Covid-secure attraction.
The health and safety of our guests and staff is always our first priority and we have introduced an extensive range of measures across the whole Resort to ensure a happy, safe and healthy experience for everyone.
- Reducing the number of guests we welcome to the Resort each day to allow for social distancing and the best possible guest experience.
- Non-invasive temperature checks on guests and employees before entering the Resort.
- The introduction of enhanced cleaning regimes and hygiene stations and hand sanitiser throughout the Resort.
- Social distancing markers and signage reminding guests to keep a safe distance from each other in ride queues, restaurants, shops, toilets and more.
- Deploying Crowd Marshalls within the Resort to ensure guests are adhering to Government guidelines.
- Modifications to how our employees carry out daily tasks, such as security and ride height checks, to reduce the proximity between guests and employees.
For more information about our new measures please watch our video here.
We understand that due to unforeseen circumstances or if you have developed symptoms associated with Covid-19 you may need to change the date/time of your visit to LEGOLAND Windsor. Please email customer.services@LEGOLAND.co.uk to discuss rearranging your booking.