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Rides & Attractions

Frequently Asked Questions

A: We are pleased to confirm that the vast majority of our rides and attractions will be open from Saturday 4th July. For the latest information please click here.

A: We are pleased to confirm that the vast majority of our rides and attractions will be open from Saturday 4th July. For the latest information please click here.

A small number of our rides and attractions will be closed when we first open but we will constantly be reviewing this and we hope to open as many as we safely can throughout the summer, in line with Government guidance.

Dragon’s Apprentice will be closed for maintenance for the rest of 2020 and S.Q.U.I.D. Surfer is also closed due to ongoing refurbishment work nearby. We apologise for any disappointment and thank you for your understanding.

A: We are pleased to confirm that the vast majority of our rides and attractions will be open from Saturday 4th July. For the latest information please click here.

We hope to open as many of the remaining rides and attractions as we safely can throughout the summer, in line with Government guidance.

A: You will see clear markers and signs within queues to allow for social distancing and our teams will monitor these to ensure there is a safe distance between guests. Please do observe all of these markers and our team’s directions.

In line with UK Government regulations, guests aged 11 and over will also be required to wear a face covering/mask in all indoor queue lines.

A: To minimise contact between parties we will be leaving empty seats and rows between guests on our rides.

A: For everyone’s safety and the best possible guest experience we are limiting the number of guests into the Resort each day. We’ll be doing everything we can to keep queue times to a minimum and we thank you for your patience and cooperation as we all work together to make sure everyone has a brilliant, safe day out.

A: All ride seats, restraints and surrounding areas will be frequently and thoroughly cleaned throughout the day, as well as before the Park opens and when it closes. We have installed hand sanitiser at the entrance and exit of each ride and we ask guests to use this before and after they ride, as well as regularly washing their hands during the day.

A: Guests over the age of 11 will be required to wear a face covering/ mask on the following rides:

  • The Dragon
  • Mia’s Riding Adventure
  • Jolly Rocker
  • Spinning Spider
  • LEGO® City Deep Sea Adventure
  • Merlin’s Challenge
  • LEGO® NINJAGO® The Ride
  • Haunted House Monster Party
  • LEGO® Studios 4D
  • Laser Raiders
  • Scarab Bouncers

Guests are encouraged to bring a suitable face covering/mask with them when they visit or buy one whilst they’re here.  Guests will not be permitted on the above rides without a face covering/mask, unless they are under the age or 11 or have certain medical conditions / disabilities.  Please contact our Guest Relations team on customer.services@LEGOLAND.co.uk if you have any questions about this.

A: In line with UK Government regulations, guests aged 11 and over will be required to wear a face covering/mask in all indoor settings including indoor queue lines and waiting areas. At LEGOLAND Windsor these are:

  • LEGO® City Deep Sea Adventure
  • The Dragon
  • Laser Raiders
  • Haunted House Monster Party
  • LEGO® NINJAGO® The Ride
  • Scarab Bouncers

Guests are encouraged to bring a suitable face covering/mask with them when they visit or buy one whilst they’re here.  Guests will not be permitted on the above rides without a face covering/mask, unless they are under the age or 11 or have certain medical conditions / disabilities.  Please contact our Guest Relations team on customer.services@LEGOLAND.co.uk if you have any questions about this.

A: We have amended our exemption age from 6 years to 11 years to fall in line with Government guidance. With the Government now providing clarity on exemptions for the wearing of face coverings in a range of new settings, for consistency and ease of understanding, we have considered it appropriate to adjust our age threshold accordingly.

We are continuing to monitor Government guidance closely and this can be viewed here. We encourage all our guests to help protect themselves and each other when visiting attractions.

Please note, children under 11, people with certain health conditions and people with a disability are exempt. 

A: Priority Ride Passes received on a previous visit will not be able to be used and will not be being issued when we have reopened.

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