Frequently Asked Questions
A: Yes. We have a number of our shops open across the Resort including BIG Shop, Heartlake Mall, NINJAGO Shop and the Hotel Shop. We will only be accepting card payments.
For everyone’s safety we are limited the number of guests in our shops at any one time and our staff will be behind new hygiene screens at the payment counters. You’ll see floor markers inside and outside our shops – please do observe them.
A: We are not accepting cash anywhere on the Resort so please be ready to pay for items with a contactless bank card or Apple Pay.
A: In line with Government regulations, guests aged 11 and over will be required to wear a face covering/mask in our shops.
Guests will not be permitted in shops without a face covering/mask, unless they are under the age or 11 or have certain medical conditions or disabilities. Those who simply do not wish to wear a mask will be refused access.
A: Yes, Buy Now, Collect Later is available from BIG Shop, Heartlake Mall, NINJAGO Shop, Kings' Market and the shop in the LEGOLAND Windsor Resort Hotel. We would also like to encourage guests to visit our Online Shop and choose the Click & Collect service to buy exclusive LEGOLAND LEGO Products for collection as you leave the Park.
A: Yes, you can use your Merlin DigiPass at LEGOLAND Windsor Resort. Due to the current situation, there are some changes to ride availability and kiosk operation at the Resorts, with a reduction in printable photos available on the day. This will not affect your digital offering and you will still be able to redeem photos for available rides on a digital basis via the Picsolve website.
A: To account for the time Merlin attractions have been closed we will be adding a 5-month extension onto all original expiry dates for Merlin DigiPasses that expire after 18th March 2020. If your pass extension falls during the winter period when some of our attractions are closed, we will further extend these passes to ensure you can make the most of your pass. If you are looking to renew your pass, your 8-week renewal window will now be added to your new expiry date.
Merlin DigiPasses that expired before 19th March 2020 will not be entitled to the extension period.
A: Picsolve is now owned by PomVom UK who have operated Merlin’s photography services at Chessington World of Adventures Resort, Alton Towers Resort, LEGOLAND Windsor Resort and Thorpe Park Resort from the 4th of July.
A: Please head to the Photo Shop in The Beginning where the team would be happy to help.