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Shopping & Photography

Frequently Asked Questions

Yes, a number of our shops will be open throughout the Park from 12th April 2021. We will only be accepting card payments.

For everyone’s safety we are limited the number of guests in our shops at any one time and our staff will be behind new hygiene screens at the payment counters. You’ll see floor markers inside and outside our shops – please do observe them.

In line with Government guidance, guests aged 11 and over are required to wear a face mask when inside our shops. Guests who simply do not wish to wear a mask in indoor spaces will be refused entry into enclosed buildings, including shops.

*Government exemptions are outlined here. People with certain health conditions and people with a disability are exempt. Guests who are exempt from wearing a face mask are welcome to collect a face mask exemption wristband from Guest Services, the Ride Access Pass Hub, in The Beginning or The Sensory Space in Heartlake City. Face mask exemption wristbands make communicating face mask exemption at each attraction much quicker and easier. 

We are not accepting cash anywhere on the Resort so please be ready to pay for items with a contactless bank card or Apple Pay.

In line with Government guidance, guests aged 11 and over are required to wear a face mask when inside our shops. Guests who simply do not wish to wear a mask in indoor spaces will be refused entry into enclosed buildings, including shops.

*Government exemptions are outlined here. People with certain health conditions and people with a disability are exempt. Guests who are exempt from wearing a face mask are welcome to collect a face mask exemption wristband from Guest Services, the Ride Access Pass Hub, in The Beginning or The Sensory Space in Heartlake City. Face mask exemption wristbands make communicating face mask exemption at each attraction much quicker and easier. 

Yes, Buy Now, Collect Later is available from The LEGO Shop, Heartlake Mall, NINJAGO Shop and Kings' Market. We would also like to encourage guests to visit our Online Shop and choose the Click & Collect service to buy exclusive LEGOLAND LEGO Products for collection as you leave the Park.

Yes, you can use your Merlin DigiPass at LEGOLAND Windsor. There are some changes to ride availability and kiosk operation at the Resorts, with a reduction in printable photos available on the day. This will not affect your digital offering and you will still be able to redeem photos for available rides on a digital basis via the Picsolve website.

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