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Shopping & Photography

Frequently Asked Questions

We are not accepting cash anywhere on the Resort so please be ready to pay for items with a contactless bank card or Apple Pay.

Face masks are not compulsory at the Resort except in shops. Face covering are recommended in our indoor rides, attractions, communal hotel area and other high footfall areas. You may see some signage stating “Face coverings recommended” which will be displayed at entry points into these areas. Please be considerate of our staff and guests choosing to wear a mask.

As of Tuesday 30 November 2021, guests aged 11+ are required to wear a face mask when inside our shops, unless exempt under Government guidelines*. Guests who simply do not wish to wear a mask in indoor spaces will be refused entry.  Guests who are exempt from wearing a face mask are welcome to collect a face mask exemption wristband from Guest Services, the Ride Access Pass Hub, in The Beginning or The Sensory Space in Heartlake City. Face mask exemption wristbands make communicating face mask exemption at each attraction much quicker and easier.

*Government exemptions are outlined here. People with certain health conditions and people with a disability are exempt.

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