Frequently Asked Questions
In line with Government guidance, our Hotels reopen on 17 May 2021. To book your short break visit www.legolandholidays.co.uk
Please visit our LEGOLAND Holidays Help Centre for details of how to contact the team.
A: The health and safety of our guests and staff is always our number one priority and just like in the Park, we have introduced additional hygiene and safety measures throughout our Hotels to ensure you have a brilliant, safe stay with us.
This includes social distancing measures, enhanced cleaning and modifications to how breakfast and dinner is served.
A: We will be cleaning more regularly than we already do across the whole Resort, including our Hotels, and we have introduced enhanced cleaning regimes, in line with Government guidance.
This includes deep cleaning of all hotel rooms between guests and regular disinfection of high-frequency touch points, such as tables and chairs, service counters, door handles, lift buttons, toilet handles and taps.
As with our team, we ask all guests to uphold the highest possible hygiene standards – catching a cough or sneeze with a tissue or in your sleeve and regular hand washing and the use of hand sanitiser.
A: In line with UK Government regulations, Hotel guests* aged 11 and over will be required to wear a face covering/mask when using the hotel lobbies, corridors, lifts and other public areas in hotels (excluding the pool, changing rooms and bar/lounge and dining areas when people are seated and drinking/eating)**.
Guests who continuously ignore the rules will be kindly asked to leave the Resort.
*Except for people with certain health conditions and/or disabilities.
**Guests who simply do not wish to wear a mask will be refused entry into enclosed buildings. In areas such as restaurants and bars, guests will be allowed to remove their masks to consume food and beverages when seated.
A: To minimise contact between guests and staff, housekeeping will not enter your room during your stay, even if you are staying for more than one night. We will be providing enough toiletries and tea and coffee supplies for the duration of your stay but if there is anything else you need please contact Reception.
Similarly, any non-essential maintenance required in Hotel rooms will only be completed after each guest stay.
We will be operating an online check-in system. You will receive an email 3 days prior to arrival asking you to confirm your details. On the day of your arrival, you will receive an email and SMS when your bedroom keys are ready to be collected from the kiosks in the hotel reception.
When arriving at the Resort, please park in the Resort Hotel car park on the right hand side and follow the signs for ‘Hotel Guests’. If you are arriving before check-in to use the Park, please leave your luggage in your car (removing any valuables and anything you might need while in the Park).
A credit/debit card authorisation is taken for all guests during the key collection process so you can charge items from the hotel restaurants or bars to your room. We are only accepting card payments across the whole Resort, including our hotels.
We will be conducting non-invasive temperature checks on all guests aged three and above before you enter the Park. If you are not using the Park before you check-in, your temperature will be taken before you enter the Hotel. Our staff will also be undergoing daily temperature checks when they arrive at work.
Guests who display a high temperature of 37.8 °C or above will be asked to wait in a designated area for ten minutes before having their temperature rechecked. If their temperature remains at 37.8 °C or above they will not be permitted entry and all guests in this family will be able to move their their stay to another date within 12 months of their original visit date.
We have rearranged the tables and chairs in our restaurants to ensure there is a safe distance between parties and we will be limiting the number of guests dining at any one time.
To allow for this, we are extending our restaurant opening hours. Breakfast will be served from 7am to 10am and dinner will be served from 5pm to 9pm (subject to seasonal trade volume).
BRICKS restaurant is now A La Carte, as such full table service is provided.
At breakfast we will continue to offer a variety of freshly prepared delicious hot and cold options.
Tea and coffee will be served at the table and we will be providing more individually wrapped items than previously, including cereals and juice cartons.
At dinner we serve a 3 course menu for both adults and children.
At BRICKS, food and drink will now need to be ordered from and served at one of our dining tables.
Please note BRICKS Buffet will no longer offer All You Can Eat.
We strongly recommend all guests to book their tables for breakfast and dinner in advance to avoid disappointment.
You will receive an email a few days before your stay inviting you to book your mealtimes. Table availability will be allocated on a first come first served basis.
To ensure there is a safe distance between guests, we have rearranged the tables and chairs in our restaurants. This means that there are slightly fewer tables than before and we kindly ask you to re-book your breakfast and dinner slots.
Your current reservation(s) has been cancelled and you will receive an email a few days before your stay inviting you to book your mealtimes. Table availability will be allocated on a first come first served basis.
We apologise for any inconvenience and thank you for your understanding and cooperation.
Yes, a delicious take-away Pizza Menu will be available for guests to order from SKYLINE Bar for collection or delivery to their room.
Yes, our SKYLINE Bar & LEGO Lounge will be open with social distancing measures in place.
The LEGOLAND Resort Hotel pool is now open for hotel guests.
In line with current Government guidance, face masks/coverings are required in the public areas leading to the pool reception and into the changing room.
We strongly advise guests book a time slot for swimming in advance of their visit. For more information please click here.
The Hotel gym remains closed. We are very sorry for any disappointment and thank you for your understanding.
Due to the new ways that guests will be seated on rides, and the enhanced cleaning, we are unable to offer Ride Priority Hour to our short break guests when we reopen.
We are very sorry for any disappointment and thank you for your understanding.