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Short Breaks

Frequently Asked Questions

A: In line with the latest Government guidance, and following confirmation that Windsor and Maidenhead will go into Tier two, our Hotels will open from Thursday 3rd December and the Park will open from Friday 4th December.

A: This Christmas, the LEGOLAND® Windsor Resort will be transformed into a winter wonderland, complete with twinkling lights, snow dusted trees, and of course…a sprinkling of LEGO® magic!

Although Santa won’t be able to invite anyone into his Grotto this year, families will be able to see him as he makes his way through the Park on his very own sleigh with his elves.

We’ll be offering more rides and attractions than previous years and we have a new Holiday Harbour Lights Show, carol signing with the LEGO Friends and puppet pantomime* at the DUPLO Valley Theatre.

For more details about Christmas at LEGOLAND 2020 please click here

* Subject to availability

A: Our opening times vary so please check here before you visit for the latest information.

A: We ask that all our guests follow the latest Government guidance for the area where they live. 

If you have a short break booked up to and including 16th December and live in an area with local travel restrictions, you will be able to convert your booking into a monetary voucher which you can use to book a visit next year.

Our team will be in touch via email with details about how to rearrange your stay, or you can log onto the Manage My Booking portal to complete the short form.

Please be aware that your monetary voucher must be redeemed by 30th June 2021.

If you wish to discuss your options regarding your short break, please log into the Manage My Booking portal and click the contact us form and a member of the team will be in touch.

A: Please understand that for now we are prioritising guests with bookings up to and including 16th December. This is in line with when the Government plans to review the Tiers.

We will release more details about bookings after this date closer to the time.

A: If you had a short break booked and were due to arrive between 4th November to 2nd December, your trip will have automatically been converted into a monetary voucher which you can use to book a visit next year.

Our team will have been in touch via email with details about how to rearrange your stay, or you can log onto the Manage My Booking portal to complete the short form.

Please be aware that your monetary voucher must be redeemed by 30th June 2021.

If you wish to discuss your options regarding your short break, please log into the Manage My Booking portal and click the contact us form and a member of the team will be in touch.

A: Vouchers can be used to book short breaks throughout 2021.  Simply go through the booking process as usual and enter your voucher code as a payment method at check-out.  The balance of your voucher will be deducted from the total cost of your break.

Your voucher code will be sent via email and must be redeemed by 30th June 2021.

A: Please do not travel to the Resort if you or anyone from your household displays any symptoms of COVID-19.

We will be happy to move your visit to another date. please log into the Manage My Booking portal and click the contact us form and a member of the team will be in touch.

A: If you have booked through LEGOLAND Holidays or are staying at one of our LEGOLAND hotels at the Park, you do not need to pre-book your theme park ticket(s).

When entering the theme park please bring your Resort hotel booking confirmation, and your Pass if you are a LEGOLAND or Merlin annual passholder, to show to our team on entry.

If you have not booked through LEGOLAND Holidays, please pre-book your theme park ticket online before arriving here.

A: We are currently experiencing a high volume of calls and emails due to the recent changes in the Government guidelines and our team are working hard to respond to everyone as quickly as possible – thank you for your patience.

If your short break bookings has been affected and you wish to speak to a member of our team, please log into the Manage My Booking portal and click the contact us form and someone will get back to you.

A: Any short breaks bookings for stays beyond 16th December will, at this time, be subject to regular terms and conditions, if you wish to cancel, you will be subject to cancellation charges as per the terms and conditions. If you purchased the cancellation protection, you can cancel and receive a full refund for the cost of your booking, excluding the cost of the cancellation protection. You can also move your booking to another date.

If you wish to discuss your options regarding your short break, please log into the Manage My Booking portal and click the contact us form and a member of the team will be in touch.

A: The health and safety of our guests and staff is always our number one priority and just like in the Park, we have introduced additional hygiene and safety measures throughout our Hotels to ensure you have a brilliant, safe stay with us.

 

This includes reducing the number of guests we welcome to our Hotels each day, social distancing measures, enhanced cleaning and modifications to how breakfast and dinner is served.

A: We will be cleaning more regularly than we already do across the whole Resort, including our Hotels, and we have introduced enhanced cleaning regimes, in line with Government guidance.

This includes deep cleaning of all hotel rooms between guests and regular disinfection of high-frequency touch points, such as tables and chairs, ride restraints, service counters, door handles, lift buttons, toilet handles and taps.

As with our team, we ask all guests to uphold the highest possible hygiene standards – catching a cough or sneeze with a tissue or in your sleeve and regular hand washing and the use of hand sanitiser.

A: We strongly recommend that you bring and wear a face covering/mask when you visit.

In line with UK Government regulations, guests* aged 11 and over will be required to wear a face covering/mask when using the hotel lobbies, corridors, lifts and other public areas in the hotels (excluding when in the pool and changing rooms).

In our restaurants and bars, you are permitted to remove your masks to consume food and beverages once seated.

Guests who simply do not wish to wear a mask will be refused entry into enclosed buildings and guests who continuously ignore the rules will be kindly asked to leave the Resort.

* Guests with certain health conditions and people with a disability are exempt.

A: To minimise contact between guests and staff, housekeeping will not enter your room during your stay, even if you are staying for more than one night. We will be providing enough toiletries and tea and coffee supplies for the duration of your stay but if there is anything else you need please contact Reception.

Similarly, any non-essential maintenance required in Hotel rooms will only be completed after each guest stay.

A: Check-in and check-out times for LEGOLAND Hotels remain the same. Check-in is from 4pm and check-out is 10am.

We will be operating an online check-in system. You will receive an email in advance of arrival, alternatively you can log onto the Manage My Booking portal to access and complete the short form.  To ensure guests do not gather at Reception you will be asked for your estimated arrival time and a contact telephone number. Please do complete this as it will allow us to contact you on your day of visit once your room key is ready for collection.

When arriving at the Resort, please park in the Resort Hotel car park on the right hand side and follow the signs for ‘Hotel Guests’.  If you are arriving before check-in to use the Park, please leave your luggage in your car (removing any valuables and anything you might need while in the Park).

A: To speed up the check-out process, we will not be allowing items to be charged to your room. Please be ready to ‘pay as you go’ for all purchases and remember that we are only accepting card payments across the whole Resort, including in our Hotels.

A: We will be conducting non-invasive temperature checks on all guests aged three and above before you enter the Park. If you are not using the Park before you check-in, your temperature will be taken before you enter the Hotel. Our staff will also be undergoing daily temperature checks when they arrive at work.

A: Guests who display a high temperature of 37.8 °C or above will be asked to wait in a designated area for ten minutes before having their temperature rechecked. If their temperature remains at 37.8 °C or above they will not be permitted entry and all guests in this family will be able to move their their stay to another date within 12 months of their original visit date.

A: We have rearranged the tables and chairs in our restaurants to ensure there is a safe distance between parties and we will be limiting the number of guests dining at any one time.

To allow for this, we are extending our restaurant opening hours. Breakfast will be served from 7am to 10am and dinner will be served from 5pm to 9pm.

In line with Government requirements, all our restaurants and bars are table-service only.

A: In line with Government requirements, all our restaurants and bars are table-service only.

Please note BRICKS Buffet will no longer offer All You Can Eat. 

A: We strongly recommend all guests to book their tables for breakfast and dinner in advance to avoid disappointment.

You will receive an email a few days before your stay inviting you to book your mealtimes. Table availability will be allocated on a first come first served basis.

A: Yes please.

To ensure there is a safe distance between guests, we have rearranged the tables and chairs in our restaurants. This means that there are slightly fewer tables than before and we kindly ask you to re-book your breakfast and dinner slots.

Your current reservation(s) has been cancelled and you will receive an email a few days before your stay inviting you to book your mealtimes. Table availability will be allocated on a first come first served basis.

We apologise for any inconvenience and thank you for your understanding and cooperation

A: Yes, a delicious take-away Pizza Menu will be available for guests to order from SKYLINE Bar for collection or delivery to their room.

A: Yes, the LEGOLAND Resort Hotel pool is open for hotel guests.

In line with current Government guidance, face masks/coverings are required in the public areas leading to the pool reception and into the changing room. 

We strongly advise guests book a time slot for swimming in advance of their visit. To make a reservation, see here.

A: Due to the new ways that guests will be seated on rides, and the enhanced cleaning, we are currently unable to offer Ride Priority Hour to our short break guests.

We are very sorry for any disappointment and thank you for your understanding.

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