Frequently Asked Questions
Please visit our LEGOLAND Holidays Help Centre for details of how to contact the team.
The health and safety of our guests and staff is always our number one priority and just like in the Park, we have introduced additional hygiene and safety measures throughout our Hotels to ensure you have a brilliant, safe stay with us.
Guests are recommended to wear face coverings in indoor areas - most notably areas that are likely to become crowded. Our staff are also being encouraged to maintain high levels of hygiene and they may continue wearing a face covering whilst working, most notably when in indoor locations.
We will be cleaning more regularly than we already do across the whole Resort, including our Hotels, and we have introduced enhanced cleaning regimes, in line with Government guidance.
This includes deep cleaning of all hotel rooms between guests and regular disinfection of high-frequency touch points, such as tables and chairs, service counters, door handles, lift buttons, toilet handles and taps.
As with our team, we ask all guests to uphold the highest possible hygiene standards – catching a cough or sneeze with a tissue or in your sleeve and regular hand washing and the use of hand sanitiser.
In line with the new Government updates (to be brought in from 10th December 2021), it is mandatory to wear face masks in all our indoor public spaces.* Masks may be removed for customers eating and drinking, however, should be worn at all other times whilst indoors. We ask that guests play their part in helping to protect themselves and each other.
* Exemptions apply.
To minimise contact between guests and staff, housekeeping will not enter your room during your stay, even if you are staying for more than one night. We will be providing enough toiletries and tea and coffee supplies for the duration of your stay but if there is anything else you need please contact Reception.
Similarly, any non-essential maintenance required in Hotel rooms will only be completed after each guest stay.
We will be operating an online check-in system. You will receive an email 3 days prior to arrival asking you to confirm your details. On the day of your arrival, you will receive an email and SMS when your bedroom keys are ready to be collected from the kiosks in the hotel reception.
When arriving at the Resort, please park in the Resort Hotel car park on the right hand side and follow the signs for ‘Hotel Guests’. If you are arriving before check-in to use the Park, please leave your luggage in your car (removing any valuables and anything you might need while in the Park).
A credit/debit card authorisation is taken for all guests during the key collection process so you can charge items from the hotel restaurants or bars to your room. We are only accepting card payments across the whole Resort, including our hotels.
At BRICKS, food and drink will be ordered from and served at one of our dining tables.
Please note BRICKS Buffet will no longer offer All You Can Eat.
We strongly recommend all guests to book their tables for breakfast and dinner in advance to avoid disappointment.
You will receive an email a few days before your stay inviting you to book your mealtimes. Table availability will be allocated on a first come first served basis.
Yes, a delicious take-away Pizza Menu will be available for guests to order from SKYLINE Bar for collection or delivery to their room.
As per government guidance, we ask all guests aged over 11 to take a Lateral Flow Test before travelling to the Resort to protect our other guests and staff.