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Tickets & Opening Hours

Frequently Asked Questions

A: From Saturday 4th July we will be open 10am until 4pm seven days a week. We’re hoping to extend these hours throughout the summer so please check here before you visit for the latest information.

A: Please pre-book your tickets online here.

A: To allow us to manage visitor capacity, we require all guests to pre-book a theme park ticket in advance.

Guests who have already pre-booked for a specific date do not need to book again.

Guests with a short break booked through LEGOLAND Holidays or guests staying at one of our LEGOLAND hotels do not need to pre-book.

A: To allow for social distancing around the Park and for the best possible experience we are reducing the number of guests we welcome to the Resort each day. To help us manage this we are asking all guests to pre-book their tickets in advance.

We will be reviewing our capacity limits regularly and hope to be able to increase the number of guests we welcome each day during the summer. As always, we will follow the latest Government guidance.

A: If you have booked through LEGOLAND Holidays or are staying at one of our LEGOLAND hotels at the Park, you do not need to pre-book your theme park ticket(s).

When entering the theme park please bring your Resort hotel booking confirmation, and your Pass if you are a LEGOLAND or Merlin annual passholder, to show to our team on entry.

If you have not booked through LEGOLAND Holidays, please pre-book your theme park ticket online before arriving here.

A: To pre-book your reservation, please click here. Please note, you must bring your both your original ticket to scan at the entrance and your reservation or you will be required to purchase a full price ticket on the day.

A: To pre-book your reservation, please click here. Please note, you must bring both your original ticket to scan at the entrance and your reservation or you will be required to purchase a full price ticket on the day.

A: If you booked as part of our Times promotion for a date when we were closed, you will be emailed by The Times with details on how to pre-book your ticket.

A: Please find your promotion and follow the relevant link on this page. You will need to bring your valid voucher on the day you visit - if you do not have this with you will be required to purchase a full priced ticket.

A: Following the Government update on 9th September, we expect guests not to visit in groups of more than six people* from Monday 14th September to help protect themselves and each other when visiting.

We understand that in some circumstances you may not be able to now visit due to these new restrictions.  In this situation please email customer.services@LEGOLAND.co.uk to discuss moving or changing your booking and one of the team will get back to you as soon as possible.

As a COVID-19 Secure venue we can still host larger numbers in total but groups of up to six must not mix or form larger groups while at LEGOLAND Windsor. We will continue to monitor Government guidance closely.  

*Government exemptions are outlined here

A: All Merlin attractions, including LEGOLAND Windsor, are required by the UK Government to hold and potentially share basic information about our visitors as part of contact tracing schemes including NHS Test Trace. This information will only be shared where necessary to help stop the spread of COVID-19 and support public health efforts. It also helps our attractions protect the health and safety of both staff and guests. Visitors have the right to object to their data being shared as part of contact tracing schemes by contacting Merlin’s data protection team at the following address data.protection@merlinentertainments.biz.

A: To pre-book your reservation, please click here.

A: To pre-book your reservation, please click here.

A: To pre-book your reservation, please click here.

A: Yes please. Standard carer tickets are available to pre-book here. Please remember to pre-book the ticket for the person being accompanied and to bring your documentation with you on the day.

For more details about our carer tickets please click here.

A: Yes, we are continuing to offer our Ride Access Passes to assist guests who do not understand the concept of queuing, have a physical disability that prevents them standing for extended periods of time, or for permanently non-ambulant guests. Please click here for more details.

We may need to make changes to our operations from time to time but we are committed to making sure our guests have a fantastic, safe experience and will keep our website up to date with any changes.

A: To help with social distancing measures, Reserve and Ride will not be immediately available upon reopening, although this may change in the coming weeks and months.  Please keep checking the website for further updates.

A: No. We are operating the Resort on a limited capacity for the health and safety of all our guests and staff, and therefore only guests with pre-booked tickets will be allowed entry. Thank you for your cooperation.

A: Any dates with limited availability, or those which have sold out, will be clearly visible when you start your booking journey.

We will be reviewing our capacity limits regularly and hope to be able to increase the number of guests we welcome each day during the summer. As always, we will follow the latest Government guidance.

A: We understand that if you or one of your party/family is shielding you may need to change the date/time of your visit to LEGOLAND Windsor. Please email customer.services@LEGOLAND.co.uk to discuss rearranging your booking.

A: We understand that in some circumstances you may not be able to visit due to flight or other travel restrictions. In this situation, please email customer.services@LEGOLAND.co.uk to discuss rearranging your booking.

We understand that due to unforeseen circumstances or if you have developed symptoms of the coronavirus you may need to change the date/time of your visit to LEGOLAND Windsor. Please email customer.services@LEGOLAND.co.uk to discuss rearranging your booking.

We would like to reassure everyone that we are taking the necessary measures to provide a safe and hygienic environment.

The health and safety of our guests and staff is always our first priority and we have introduced an extensive range of measures across the whole Resort to ensure a happy, safe and healthy experience for everyone. These include:

  • Significantly reducing the number of guests we welcome to the Resort each day to allow for social distancing and the best possible guest experience.
  • Non-invasive temperature checks on guests and employees before entering the Resort.
  • The introduction of enhanced cleaning regimes and hygiene stations and hand sanitiser throughout the Resort.
  • Social distancing markers and new signage reminding guests to keep a safe distance from each other in ride queues, restaurants, shops, toilets and more.
  • Modifications to how our employees carry out daily tasks, such as security and ride height checks, to reduce the proximity between guests and employees.

For more information on all our new measures please watch our video here.

We understand that due to unforeseen circumstances or if you have developed symptoms associated with COVID-19 symptoms you may need to change the date/time of your visit to LEGOLAND Windsor. Please email customer.services@LEGOLAND.co.uk to discuss rearranging your booking.

Annual Passes

A: To pre-book your ticket please click here.

A: If your voucher says you can book online please follow the link on your voucher to pre-book your tickets. 

If your voucher does not say you can book online, please book here. You will be required to surrender your voucher on arrival at the turnstiles so please remember to bring it with you.

Please note: Annual Pass Holder tickets do not guarantee entry for Share The Fun voucher holders and are only valid alongside a valid Annual Pass.

A: Yes. We know that you have already missed over two months of making memories at LEGOLAND Windsor so to account for the time we have been closed, will be adding a five-month extension (153 days) onto all original expiry dates for LEGOLAND Annual Passes that expire after 18th March 2020.

If your pass extension falls during the winter period when LEGOLAND Windsor is closed, we will further extend these passes (see below FAQ for more information).

Pass extensions will happen automatically, and you don’t have to do anything about it.

To view your new expiry date please click here.

LEGOLAND Annual Passes that expired before 19th March 2020 will not be entitled to the extension period.

A: All Passholders who have purchased a LEGOLAND Annual Pass before 19th of March, will get a 5-month extension (153 days) from the original expiry date.

If pass extension falls during the winter period when LEGOLAND Windsor is closed, we will further extend these passes by up to 3 months (92 days) – based on the number of extension days during November, December and January.

To view your new expiry date please click here.

A: For those passholders who still wish to receive a prorated refund instead of a pass extension for the missed months – we will honour these when we announce a definite reopening date, so we can properly calculate the number of days missed.

A: The time in which you had left to collect your passes from the 20th March, will be added onto your collection time from when the Resort re-opens. For example, if you had 2 weeks left to collect as of the 20th March, you will have 2 weeks to collect when we re-open.

A: Please visit the Merlin Annual Pass website for the latest customer FAQs.

A: Please head here to pre-book your visit.

To support us in aiding social distancing in our queue lines and ride exits, your instant ride access will now be available to you in the form of Ultimate Reserve & Ride. These will allow you to ‘book’ your next ride and head straight to the designated queue line. This will be available via a smart mobile device.

So that we can prepare your Ultimate Reserve and Ride, please email the VIP team at least 48 hours before your visit via VIP@LEGOLAND.co.uk with your date of visit and VIP Merlin Annual Pass details.

Please note, celebration tickets can not be used at this time.

A: Yes they do. If you would like to visit the Resort on a day that is excluded in your pass, you will need to purchase a £10 exclusion day ticket as per previous years. Please note that this ticket counts as your reservation and so you will not need to book an additional reservation.

To book an exclusion day ticket for a Merlin Annual Pass please click here.

To book an exclusion day ticket for a LEGOLAND Annual Pass please click here.

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