Guests able to provide evidence of their disability will be entitled to bring a helper into the Resort free of charge. Please present evidence in the form of a blue/orange badge, diagnosis letter or similar.
A helper must be over 14 years of age and capable of assisting the guest who holds the disability. The helper would be expected to understand the disabled person’s condition and assist them in managing it for the duration of the visit. For example, if the disabled person finds communication difficult due to a diagnosed medical condition, the helper would be expected to take responsibility for ensuring the disabled person is aware of relevant safety information displayed on our signage or communicated by P.A. systems.
Ride Access Pass
Ride Access Pass is designed to make reasonable adjustments for those who do not understand the concept of queuing due to a diagnosed medical condition. It allows for the user and up to three other guests to wait the queue time, outside of the queuing environment. During this time the Ride Access Pass user is free to explore the Resort and make the most of our queue free attractions and activities.
Guests who qualify for the Ride Access Pass must visit Guest Services in the Beginning or Heartlake City to have their Ride Access Pass activated. We recommend that those wishing to use this service enquire via our online Accessibility form here.
If you have not already registered for the Ride Access Pass at LEGOLAND Windsor Resort this season then you must provide documentation stating the nature of the disability (accepted forms of proof below). Once you have registered and signed a declaration, you will be issued with a case number which will be valid until the end of the season. The guest with the disability will also be issued with a red handstamp with their accompanying guests receiving black ones. This allows our team to identify those who may require additional support at the Resort.
Accepted Forms of Proof
The issuance of Ride Access Passes is based upon documentary proof of disability. Accepted forms of documentation include either:
- A letter from a consultant or GP that is dated within the last 12 months;
- or a DLA, PIP or DWP letter with a letter from a consultant or GP detailing the disability.
Please note that we do not accept blue badges as these do not explain the nature of the disability. Our staff in guest services are not medically trained, so unless there is a clear explanation of the nature of a disability stated in the documentation provided we are unable to understand and accomodate services that may be required.
Ride Access Pass Operation
We operate the Ride Access Pass online and therefore to use it you will be required to bring a smart device that is wifi enabled such as a smartphone or tablet computer. If you do not have access to a smart device we have a limited number available in Guest Services.