BEFORE YOUR VISIT

Helper Tickets

Guests able to provide evidence of their disability will be entitled to bring a helper into the Resort free of charge. Please present evidence in the form of a blue/orange badge, diagnosis letter or similar.

A helper must be over 14 years of age and capable of assisting the guest who holds the disability. The helper would be expected to understand the disabled person’s condition and assist them in managing it for the duration of the visit. For example, if the disabled person finds communication difficult due to a diagnosed medical condition, the helper would be expected to take responsibility for ensuring the disabled person is aware of relevant safety information displayed on our signage or communicated by P.A. systems.

Ride Access Pass

Ride Access Pass is designed to make reasonable adjustments for those who do not understand the concept of queuing due to a diagnosed medical condition. It allows for the user and up to three other guests to wait the queue time, outside of the queuing environment. During this time the Ride Access Pass user is free to explore the Resort and make the most of our queue free attractions and activities.

Guests who qualify for the Ride Access Pass must visit Guest Services in the Beginning or Heartlake City to have their Ride Access Pass activated. We recommend that those wishing to use this service register in advance by emailing us with relevant documentation at rideaccesspass@legoland.co.uk.

If you have not already registered for the Ride Access Pass at LEGOLAND Windsor Resort this season then you must provide documentation stating the nature of the disability (accepted forms of proof below). Once you have registered and signed a declaration, you will be issued with a case number which will be valid until the end of the season. The guest with the disability will also be issued with a red handstamp with their accompanying guests receiving black ones. This allows our team to identify those who may require additional support at the Resort.

Additional Information

  • Accepted Forms of Proof

    The issuance of Ride Access Passes is based upon documentary proof of disability (blue or orange badges will not be accepted as this does not state the nature of the disability). 

     Examples of documentation required are:

    • GP’s letter
    • Association Membership details
    • Council run membership
    • Any other form that states the disability

    Please note, Disability Living Allowance (DLA) letters are not sufficient as they do not state the nature of the disability. Our staff are not medically trained so unless there is a disability clearly stated we are unable to know what services are required. Guests without suitable documentation will not be issued with a Ride Access Pass. Guests will be required to sign a Ride Access Pass declaration on the production of suitable documentation. Documentation will need to be presented for each Ride Access Pass application.

    Photographic identification is needed on each and every occasion an application for a Ride Access Pass is made at Guest Services.

    The decision as to what evidence is suitable rests with the Resort staff. If in doubt, please contact Guest Services in advance. 

  • Ride Access Pass Operation

    We operate the Ride Access Pass online and therefore to use it you will be required to bring a smart device such as a smartphone or tablet computer. If you do not have access to a smart device we have a limited number available in Guest Services. To use one of these devices a £150 pre-authorisation will be made to protect against loss or damage.

  • I've already registered, can I use Ride Access Pass again?

    You will not be required to register for this again, however, each time you visit the Resort you will need to visit Guest Services to have your account re-activated and receive new handstamps.