On The Day

We understand the needs and facilities required for guests with disabilities, which is why we have listed all of the relevant information below. If you do not feel that your needs are satisfied within this, we strongly encourage that you reach out to our dedicated team prior to your visit.

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  • Accessibility Guide

    Our accessibility guide is designed with our guests in mind. We hope to welcome all visitors to the resort for a safe and fun-filled day with clear expectations of what's available for them to do.

    Download Accessibility Guide

  • Annual Passes

    Guests with a disability can obtain a transferable helper’s Annual Pass. Please visit the Annual Pass Room for more details. Suitable documentation evidencing the disability together with the disabled guest's Annual Pass must be shown.

  • Disabled Parking
    • A designated car park close to the entrance is reserved for guest with disabilities. There are signposts within the car parks to guide you to the parking facilities. If parking in a disabled bay please display your disability badge on your windscreen
    • Parking costs £6 and spaces are limited so we recommend arriving early
    • There are also designated bays for disabled guests staying at our Resort hotels, these are located in the Hotels Car Park
  • First Aid
    • Our friendly first aid team are located in Heartlake City and have qualified staff on duty at all times
    • They are available to help with a variety of additional needs, from cold storage of medication to providing a private space to administer medication
    • There is also a height adjustable hoist with a changing plinth to aid our guests
  • Getting Around

    Individual lands are clearly marked by signposts around the Resort and there are 2 large scaled maps located at The Beginning and at the bottom of the Hill Train.

    We’d recommend picking up a copy of the Resort guide as you enter the Resort and using it to help you navigate between lands. Alternatively, you can download the LEGOLAND Windsor Resort app and use the interactive map.

    The Resort can be steep in places, however, a fun alternative to walking up or down the hill is to take the Hill Train. All pathways are suitable for wheelchairs and pushchairs.

  • Queue Free Attractions

    Queue free attractions include:

    • Star Wars Miniland Experience
    • LEGO Miniland
    • Imagination Theatre
    • Return to Skeleton Bay
    • Friends to the Rescue
    • Olivia’s House
    • Xbox Gaming Zone
    • Castaway Camp
    • Brickville
    • Splash Safari
    • Model Making Studio
    • Duplo Puppet Theatre
    • LEGO NINJAGO World: Cole’s Rock Climbing, Kai’s Spinners, Jay’s Lightning Drill, Zane’s Temple Build

    Many of the queue lines for rides and attractions are accessible to wheelchair users either via the main entrance lines or via the Q Bot entrance. 

  • Rides Access Pass Collection Point

    Guests who qualify for the Ride Access Pass should go to Guest Services, either in The Beginning or in Heartlake City, with suitable documentation stating the nature of their disability.

     

    Guests who qualify for the Ride Access Pass should go to Guest Services, either in The Beginning or in Heartlake City, with suitable documentation stating the nature of their disability.

     

  • Shops, Restaurants & Hotels
    • All of our shops and restaurants at the Resort are wheelchair accessible. If assistance is needed in any of our outlets please do not hesitate to ask a member of staff
    • Similarly, all communal areas of our Resort Hotels have wheelchair access
    • Wheelchair accessible bedrooms are limited so please enquire when booking
  • Toilets
    • Toilets with disabled access are located throughout the Resort, and these locations are marked on our Resort Guide
    • Each toilet block as at least one designated disabled toilet
  • Wheelchair Provision

    The pathways are suitable for wheelchairs, however they can be steep in sections and guests may require additional assistance. An alternative route to the steep pathways on exit is to take the Hill Train. If the Hill Train is not operational, please speak to a member of the Attractions team or visit Guest Services in Heartlake City or the Beginning for assistance.

    For guests who are unable to stand for long periods or walk long distances due to a diagnosed medical condition, our Guest Services team are able to provide manual wheelchairs (or scooter bugs for our younger guests). The wheelchair is offered to enable the user to sit or stand as they wish in order to access our Resort, Shows and Experiences in comfort.

    For our rides, the majority of our queue lines have been adapted for wheelchair access. For rides that do not have wheelchair accessible queue lines, guests provided with a wheelchair will be able to access via an alternative entrance.

    Wheelchairs are available free of charge, however, a £100 pre-authorisation will be made to protect against loss or damage.

    We advise all guests to check the ride restrictions before joining a ride queue line. Ride restrictions are displayed at the ride entrance.