Merlin Entertainments Group Annual Pass


By purchasing one of the varieties of Merlin Annual Pass listed in Terms 1.1 and 1.2 of these Terms and Conditions ("Annual Pass") from The Merlin Entertainments Group (“Merlin”) you are deemed to have accepted these Terms and Conditions of use (“Terms”).  These Terms are inherent characteristics of the Annual Pass and are independent of any other contract and cannot be varied (other than in accordance with Term 29 of these Terms).  Purchase and use of an Annual Pass is in accordance with the regulations of each individual attraction, copies of which are available at each attraction or can be obtained online at www.merlinannualpass.co.uk/terms. Please ensure that you are willing to be bound by these regulations before purchasing your Annual Pass.

 

An Annual Pass will only be valid when it is used and/or presented by the named holder, it displays a photograph which must be a true likeness of the holder and it is within the Validity Period (as defined in Term 7). Photocopies of an Annual Pass will not be accepted. Any use or attempted use of an Annual Pass in breach of these Terms or the relevant attraction’s regulations will result in the Annual Pass being revoked without compensation.  For the avoidance of doubt, pass sharing is a breach of these Terms and any attempted use of an Annual Pass by someone other than the photographed and named holder, regardless of the reason, will result in access being refused and the Annual Pass being revoked without compensation.

 

1. The varieties of Annual Pass available for purchase are:

 

1.1 The Standard Merlin Annual Pass;

 

1.2 The Premium Merlin Annual Pass; and

 

1.3 The V.I.P. Merlin Annual Pass.

 

The Annual Pass may be purchased as an Individual Annual Pass, a Family Annual Pass or a Disabled Annual Pass.  

 

Please note that the V.I.P. Merlin Annual Pass has its own Terms and Conditions and its issue and use is not governed by these Terms.

 

2. As specified below, these Terms will apply differently to the various types of Annual Pass.

 

3. The Merlin attractions that are part of the Annual Pass scheme are: Alton Towers Resort Theme Park, LEGOLAND® Windsor Resort Theme Park, LEGOLAND® Discovery Centre (Manchester), THORPE PARK Resort Theme Park, Chessington World of Adventures Resort Theme Park, Madame Tussauds (London & Blackpool), the Coca-Cola London Eye, Warwick Castle, the Blackpool Tower attractions, SEA LIFE London Aquarium, SEA LIFE Centres & Sanctuaries based in the UK and the Dungeons based in the UK.  Premium Merlin Annual Passes may be used to obtain access to the attraction to be known as Shrek’s Adventure which is due to open in summer 2015, however access will be subject to tickets being booked in advance and such tickets shall be subject to availability. Access to Shrek’s Adventure by Premium Merlin Annual Pass holders will also be subject to the exclusion set out in Term 10.4. A Standard Merlin Annual Pass cannot be used to obtain access to Shrek’s Adventure.

(All of these attractions shall be collectively referred to as “Attractions”). 

 

4. Each Annual Pass holder will be issued their own Annual Pass and will be required to supply the following:

 

4.1 Their first name and surname;

 

4.2 Their date of birth;

 

4.3 Their residential address;

 

4.4 A contact telephone number;

 

4.5 A contact email address; and

 

4.6 A photograph which must be a true likeness of the holder.

 

5. Family Annual Pass options are as follows:

 

5.1 Family of 3 – consisting of either two individuals 12 years of age and over and one individual under 12 years of age, or one individual 12 years of age and over and two individuals under 12 years of age, or three individuals 12 years of age and over;

 

5.2 Family of 4 - consisting of either two individuals 12 years of age and over and two individuals under 12 years of age, or one individual 12 years of age and over and three individuals under 12 years of age, or three individuals 12 years of age and over and one individual under 12 years of age; and

 

5.3 Family of 5 - consisting of either two individuals 12 years of age and over and three individuals under 12 years of age, or one individual 12 years of age and over and four individuals under 12 years of age, or three individuals 12 years of age and over and two individuals under 12 years of age.

Each family member will be issued with their own Annual Pass and, for the avoidance of doubt, will be required to supply the details listed in Term 4.

 

6. The purchaser of an Annual Pass must be 18 years or over (and if purchasing an Annual Pass on behalf of a minor as part of a Family Annual Pass the purchaser confirms that they are acting as agent for and on behalf of that minor and that the minor fully understands and agrees to these Terms).

 

7. An Annual Pass entitles the holder to admission to the Attractions for a period of 12 months from the date of issue (“Validity Period”) and is subject to the operating calendars of each attraction and any applicable exclusion dates. The ‘valid until’ date will be printed on the Annual Pass when issued. Please check individual attraction opening and closing dates and the Annual Pass exclusions before your visit. Please note that not all Attractions are open all year.

 

8. Purchase of a Disabled Merlin Annual Pass (“Disabled Pass”) is subject to proof of disability for example by production of a doctor’s letter setting out the disability, proof of receipt of disability living allowance or a disabled parking badge.  Disabled Pass holders are entitled to a free Carer Merlin Annual Pass (“Carer Pass”) which will be issued at the same time as the Disabled Pass.  The Carer Pass may only be used by the designated carer when accompanying the Disabled Pass holder. Use of either the Disabled Pass or the Carer Pass in breach of these Terms will result in both the Disabled Pass and the Carer Pass being revoked without compensation.  Disabled Pass holders will be required to supply the details listed in Term 4.

 

8.1 The Carer Pass is issued with the Disabled Pass and contains the name, date of birth and a photo of the Disabled Pass holder.

 

8.2 The Carer Pass can be used by any family member or friend of the Disabled Pass holder who is 14 years or over.

 

9. Merlin, in its absolute discretion, reserves the right to vary the opening and closing dates of the Attractions and to close, remove or cancel all or any part of the rides, events or facilities within the Attractions for any reason including, but not limited to technical, health and safety and/or operational reasons or due to special events or private functions. For the avoidance of doubt, the full value or any part of the value of the Annual Pass will not be refunded nor will any compensation be payable if any of the Attractions become unavailable or if any or part of any of the Attractions are closed or removed from the Annual Pass scheme.

Please note that the Coca-Cola London Eye will be shut for maintenance for up to 2 weeks in January of each year which for 2015 shall be between 5 January and 16 January (inclusive). Please check www.londoneye.com for exact dates of closure.

 

10. Annual Pass exclusions:

 

10.1 An Annual Pass is only valid for daytime entry to Warwick Castle.

 

10.2 An Annual Pass does not entitle entry to LEGOLAND ® Windsor Resort Theme Park outside the attraction’s normal park opening hours as published on its website www.legoland.co.uk.

 

10.3 Rides and attractions are subject to availability and capacity.

 

10.4 A Premium Merlin Annual Pass can only be used to obtain access to Shrek’s Adventure from the 1 September 2015 other than in the event of a delay in the attraction opening to the public in which case, Merlin shall notify each individual Premium Merlin Annual Pass holder as soon as reasonably practicable of the new date for which a Premium Merlin Annual Pass can be used to obtain access to Shrek’s Adventure.  Access to Shrek’s Adventure will be subject to tickets being booked in advance with all tickets being subject to availability. A Standard Merlin Annual Pass does not entitle a pass holder to obtain access to Shrek’s Adventure.

 

11. An Annual Pass is subject to additional charges, including but not limited to, entrance fees and/or booking fees for entry into:

 

11.1 Any concerts taking place at the Attractions, any themed and/or special events taking place at the Attractions; including, but not limited, to Dungeon LATES along with other events including those managed by third parties;

 

11.2 All Christmas event openings;

 

11.3 Secondary attractions at Chessington World of Adventures Resort; including, but not limited, to animal experiences;

 

11.4 Secondary attractions at Alton Towers Resort Theme Park including, but not limited to, the Alton Towers Waterpark, Extraordinary Golf, Alton Towers Spa and Scarefest Mazes;

 

11.5 Secondary attractions at THORPE PARK Resort Theme Park including, but not limited to, Fright Nights, Summer Nights and Ministry of Sound; and

 

11.6 Any other event as determined by Merlin from time to time.

An Annual Pass does not guarantee discounted entry to these secondary attractions however such discounts may be available at Merlin’s discretion.

 

12. Restrictions and certain additional fees apply to the Standard Merlin Annual Pass only including, but not limited to, the following:

 

12.1 No entry into Madame Tussauds (London), the Coca-Cola London Eye, SEA LIFE London Aquarium and the London Dungeon during the whole of August;

 

12.2 No entry into Madame Tussauds (London), the Coca-Cola London Eye, SEA LIFE London Aquarium and London Dungeon on 1 January 2015, 3 April 2015, 6 April 2015, 4 May 2015, 25 May 2015, 31 August 2015, 25 December 2015, 26 December 2015 and 28 December 2015 together with any further Bank Holidays added through the course of the year;

 

12.3 No entry to the Coca-Cola London Eye on 14 February and 29 October to 31 October (inclusive);

 

12.4 No entry to the London Dungeon from 29 October to 31 October (inclusive);

 

12.5 Secondary attractions at Warwick Castle including, but not limited to, the Castle Dungeon and Merlin the Dragon Tower will be subject to additional charges; and

 

12.6 Parking fees at the Attractions will be payable.

For the avoidance of doubt, the restrictions and additional fees set out in this Term 12 do not apply to the Premium Merlin Annual Pass.

 

13.  An Annual Pass will not guarantee immediate entry to the London Dungeon and Annual Pass holders are required to book an available show in advance.  Annual Pass holders are able to book an available time slot for a show online by visiting http://merlinannualpass.co.uk/Attractions/The Dungeons.aspx  to guarantee entry to the attraction, however a small fee will apply.  If a Standard Merlin Annual Pass holder does not book a show in advance, they are not guaranteed entry to the attraction and must present their pass at the box office on the day of their visit to choose an available time slot. If a Premium Merlin Annual Pass holder does not book a show in advance, they will be guaranteed entry to the attraction but Merlin cannot guarantee availability for individual time slots. All time slots are subject to availability. 

 

14. An Annual Pass entitles the individual pass holder to purchase up to five discounted entry tickets for family and friends per individual attraction per visit (excluding the Coca-Cola London Eye and any secondary attractions, including but not limited to the Alton Towers Water Park).  The Annual Pass holder must be present on the day of the visit and a valid Annual Pass must be presented upon collection of these tickets which will be sold at such prices as Merlin shall decide from time to time and are subject to availability. Tickets must be booked at least 24 hours in advance of your visit.

 

15. An Annual Pass is only valid for standard Coca-Cola London Eye tickets. An Annual Pass may not be used for any of the following (without limitation):

 

15.1 Admission on to the London Eye River Cruise;

 

15.2 Pre-booked capsules;

 

15.3 Private capsules;

 

15.4 Civil ceremonies or weddings;

 

15.5 Champagne experience;

 

15.6 Themed seasonal tickets; or

 

15.7 Packages, such as restaurants, hotels, theatre and combination tickets.

 

16. Fastrack tickets are not included within the Standard Merlin Annual Pass and will incur an additional charge. Each Premium Merlin Annual Pass holder will be issued with a “£5 off” fastrack voucher (“Fastrack Voucher”) for each of the following attractions (a) Alton Towers Resort Theme Park, (b) Chessington World of Adventures Resort Theme Park and (c) Thorpe Park Resort Theme Park.  Subject to availability, a Fastrack Voucher can be used to gain discounted fastrack entry to participating rides at the attraction specified on the Fastrack Voucher. For the avoidance of doubt, this shall not include Mazes at Thorpe Park Resort Theme Park and/or Alton Towers Resort Theme Park. Where the value of the single ride fastrack ticket is less than the value of the Fastrack Voucher, no change will be given but the Premium Annual Pass holder shall be entitled to redeem the remaining value of the Fastrack Voucher against other single fastrack rides.

 

17. To use an Annual Pass, the authorised holder must show it at the admissions office, turnstile or other authorised entry point of the relevant attraction. Entry to an attraction by use of an Annual Pass will only be permitted if a valid Annual Pass can be presented.  Failure to present a valid Annual Pass (due to it having been lost, stolen or forgotten) will result in a charge of the “on the day” admission rate applicable to the relevant attraction, which will be non-refundable.  Re-entry to the same attraction on the same day requires a hand stamp.

 

18. All Annual Passes remain the property of Merlin and can be withdrawn at any time. Annual Passes are non-transferable and cannot be sold, loaned or given away to or used by a third party.  An Annual Pass will automatically be deemed void and shall be revoked without compensation if sold, loaned or given away or if any attempt is made to sell, loan or give away an Annual Pass.  Access will be denied to any or all Attractions in the event of fraud or misuse of the Annual Pass and the Annual Pass will be withdrawn from any person whose conduct is deemed to be inappropriate in the absolute discretion of Merlin.  Inappropriate conduct includes, but is not limited to, allowing or assisting a third party to attempt to gain unauthorised or improper access to any attraction with an Annual Pass of which they are not the valid holder. For the avoidance of doubt no compensation will be given in such circumstances.

 

19. An Annual Pass that is discovered to have been purchased through illegal methods (including, but not limited to, the use of fraudulent debit/credit cards) will be revoked without compensation.

 

20. Possession of an Annual Pass does not guarantee entry to the Attractions.  The management of the relevant attraction, acting reasonably, reserves the right to refuse admission for any reason and at any time.

 

21. Possession or use of the Annual Pass does not guarantee immediate entry to any attraction especially during peak times.

 

22. A lost, stolen and/or damaged Annual Pass should immediately be reported to Merlin through the attraction that issued the Annual Pass.  Contact details for each attraction can be found on the Merlin Entertainments website (www.merlinentertainments.biz).

 

23. In the event of a lost, stolen and/or damaged Annual Pass, Merlin will re-issue a replacement Annual Pass.  Replacement Annual Passes will only be issued at the original issuing attraction to the individual whose details have been provided in accordance with Term 4.  An administration fee of £10 will be charged for the re-issue of each lost or damaged Annual Pass.  The re-issue of stolen Annual Passes will also be subject to a £10 re-issue fee unless the holder can provide Merlin with a relevant crime reference number when requesting that the Annual Pass is re-issued.

 

24. Unless stated otherwise, an Annual Pass cannot be used in conjunction with any promotional offer, voucher or advance booking or with any discount or retail/restaurant incentive including but not limited to “All Day Dining” at Alton Towers Resort Theme Park.

 

25. Refunds are not available in any circumstances. This does not affect your statutory rights as a consumer.

 

26. Annual Passes can be used up to and including the ‘valid until’ date.

 

27. Merlin shall only use an Annual Pass holder’s details under this Term 27 in accordance with Merlin’s privacy policy which can be viewed at www.merlinentertainments.biz /en/privacy_policy .aspx . Merlin reserves the right to use an Annual Pass holder’s details to contact them in relation to service information, including, but not limited to, information about changes to these Terms, expiry and/or renewal reminders.  Merlin also reserves the right to use an Annual Pass holder’s details for marketing purposes for its products and events unless that Annual Pass holder has opted out of receiving such information.  If you wish to opt out of receiving such information at any time please contact us by email via privacy@merlinentertainments.biz or by post at Merlin Entertainments Group, Privacy Department, 3 Market Close, Poole, Dorset BH15 1NQ.

 

28. Merlin is entitled, in its absolute discretion, to change the price payable for its Annual Pass at any time and for any reason and may from time to time offer pricing or promotional offers at specific attractions, online, via telephone or through third party channels.

 

29. Merlin reserves the right to vary these Terms by giving Annual Pass holders no less than 30 days’ written notice of such variation by using the details provided in accordance with Term 4.

 

30. On the presentation of an Annual Pass, Annual Pass holders may receive discounts and/or benefits from Merlin and/or third parties. Such third parties are subject to change without notice. Merlin is entitled to remove, change and/or withdraw any or all discounts and/or benefits in its absolute discretion at any time and for any reason without notice.

 

31. Visitors under 12 years of age to THORPE PARK Resort and Chessington World of Adventures Resort must be accompanied, at all times, by an individual aged 16 years or over and visitors under 12 years of age to Alton Towers Resort Theme Park and Warwick Castle must be accompanied at all times by an individual aged 18 years or over.  Visitors under 14 years of age to Madame Tussauds (London), the Coca-Cola London Eye, SEALIFE London Aquarium and the London Dungeon must be accompanied, at all times, by an individual aged 18 years or over and visitors under 14 years of age to LEGOLAND® Windsor Resort Theme Park must be accompanied, at all times, by an individual aged 16 years or over. Visitors 15 years and under to the Edinburgh Dungeon must be accompanied, at all times, by an individual aged 16 years or over. With regard to LEGOLAND ®Discovery Centre (Manchester), all adults must be accompanied by a child aged 11 years or under.

 

32. Visitors under 90cm in height may enter Chessington World of Adventures Resort Theme Park and visitors under 1 metre in height may enter THORPE PARK Resort Theme Park free of charge.  Visitors under 1 year of age may enter the Blackpool Tower Circus free of charge. Visitors under 3 years of age may enter LEGOLAND® Windsor Resort Theme Park, LEGOLAND® Discovery Centre (Manchester), the Blackpool Tower Eye, the Blackpool Tower Dungeon, SEA LIFE London Aquarium and SEA LIFE Centres and Sanctuaries free of charge. Visitors under 4 years of age may enter Alton Towers Resort Theme Park, Warwick Castle, Madame Tussauds (London), the London Dungeon, the York Dungeon and the Coca-Cola London Eye free of charge.  Visitors under 5 years of age may enter the Edinburgh Dungeon free of charge. Visitors under 14 years of age may enter the Blackpool Tower Ballroom free of charge (limited to a maximum of two such free entrants per Annual Pass holder aged 18 years or over per visit).  Charges apply to all children using Jungle Jim’s.

 

33. Height, weight, size and age restrictions and medical warnings apply to certain rides and attractions. Some rides at LEGOLAND® Windsor Resort Theme Park will require visitors who only just meet the minimum height requirements to be accompanied by an individual aged 16 years or over.

 

34. Access to Shrek’s Adventure! London is subject to terms of conditions of the pass type.  Shrek’s Adventure! London is available from September 2015, subject to pre-book please visit www.merlinannualpass.co.uk/Attractions/ShrekAdventure

 

For more details about the Merlin Annual Pass please visit www.merlinannualpass.co.uk

 

For more details about each individual attraction please visit www.merlinentertainments.biz