Frequently Asked Questions
A weekend (Saturday 21st and Sunday 22nd November) for Merlin Annual Passholders and LEGOLAND Annual Passholders which gives you an opportunity to preview LEGOLAND at Christmas 2020.
This Christmas, building memories as a family is more important than ever. Join us at the LEGOLAND® Windsor Resort to make memories that will last a lifetime as we celebrate the most special time of the year with ‘LEGOLAND at Christmas’.
Our festive event transforms the Park into a winter wonderland, complete with twinkling lights, snow dusted trees, and of course…a sprinkling of LEGO® magic!
Whilst Father Christmas won’t be able to invite anyone into his Grotto this year due to social distancing, you and your family will be able to see him as he makes his way through the park on his very own magical sleigh - a sight to delight all the family! Don’t forget to wave to his elves!
The park will be bursting at the seams with holiday spirit, packed with more festive entertainment than ever before including LEGO Friends Carol Singing, a fun DUPLO Puppet pantomime and an amazing Holiday Harbour lights show featuring a very special guest – all never been seen at LEGOLAND before. We also have our amazing rides and attractions for all the family to enjoy making this one spectacular Christmas day out!
Extend the festive fun by booking a ‘Santa’s Sleepover’ in one of our fully themed hotels – with special activities for kids young and old to enjoy and even a magical letter and gift from Father Christmas included for each child.
The event will take place on Saturday 21st & Sunday 22nd November 2020 only, from 10am until 6pm.
Merlin Annual Pass and LEGOLAND Annual Passholders can pre-book tickets for free online, a link will be provided on Thursday 15th October.
The first wave of tickets will be available to pre-book on Thursday 15th October at 3pm with more tickets available a week later on Thursday 22nd October at 3pm.
Please note it is a maximum of six tickets per Annual Passholder booking.
It is a maximum of six tickets per Annual Passholder booking. Everyone must present their annual pass on entry.
Tickets and parking are both free of charge for Annual Passholders on Saturday 21st and Sunday 22nd November.
Yes, everyone in your party will need a pre-booked ticket.
No, this event is for passholders only, everyone must present their annual pass on entry.
Yes, Passholders can visit on both days. However, to give everyone a fair chance of enjoying LEGOLAND at Christmas 2020, we ask that you only pre-book tickets for the days you are definitely planning to visit.
No. We are operating the Resort on a limited capacity for the health and safety of all our guests and staff, and therefore only guests with pre-booked tickets will be allowed entry. Thank you for your cooperation.
Yes! You can book a stay in our hotel with your annual passholder 20% discount via the Merlin Holiday Club. If you are staying at the hotel you do not need to prebook park tickets.
The LEGOLAND Windsor Resort has been awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. This verifies that our Resort meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to ensure you have a safe and enjoyable visit.
Your safety and our team’s safety is always our top priority and we have introduced hygiene and safety measures across the whole Resort. We ask all guests to visit our website before they visit and to play their part by following the latest Government guidelines and maintaining good hygiene and a safe distance between other guests during their time at the LEGOLAND Windsor Resort.