The following guidance and information has been created in order to help guests with additional needs have a fabulous and unforgettable experience at the Resort!
- We're providing information to guests before they visit
- Ensuring that purchasing tickets and entering the Resort is as smooth as possible
- Reviewing our ride accessibility policies
We are committed to providing an enjoyable and safe visit for all our guests. Please visit Guest Services at The Beginning within the Theme Park, our Sensory Room in Heartlake City or any of our Resort Hotel Receptions for further information or assistance throughout your visit.
Tickets & Bookings
Learn about the different ticket options we offer and what you need to know before you go.
Explore how to get around the Theme Park and learn about the Ride Access Pass.
Find out more information about our Resort Hotels.
Frequently Asked Questions
Got a question? Visit our Help Centre to read our frequently asked questions.
Get In Touch
If you have any specific queries or questions about accessibility across the Resort, please contact our Accessibility Experience Team using the form linked below or speak to a member of staff at Guest Services or the Sensory Space on the day of your visit.Get in touch
BALPPA Statement on public safety for disabled people
Members of the British Association of Leisure Parks, Piers and Attractions (BALPPA) welcome visits by disabled people and will do all that is possible to ensure a safe and pleasurable stay. However, certain rides/attractions in our parks can be physically demanding and vigorous. We therefore reserve the right to refuse admission to certain rides/attractions should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health and Safety Executive that refusal on the grounds of health and safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interest of your safety.