Contact Us
We're here to help!
If you have questions about your upcoming visit, there are many ways we can help.
Help Centre
If you have any unanswered questions about your upcoming day trip, simply take a look at our Frequently Asked Questions - it's the best place to get the help you need.
Live Chat
Our Customer Care Team are online 9:30am - 4pm every day. Ollie, our friendly web assistant, will be able to answer simple questions outside of these times. To start speaking to Ollie, click on the red 'Message Us' button.
Social Media
Our Social Media Team are online between 9am-5pm via Official LEGOLAND Windsor on Facebook and Twitter. Please let us know your booking reference should you be enquiring about an existing booking.
Email Guest Enquiries
If you need to send us an email or ask a question you can use our contact form.
Telephone
Day Tickets:
Please note we are unable to sell tickets or assist with Hotel bookings over the phone. Our team are contactable via 01753 626416 between 9:30am-4pm, Monday to Friday (excluding bank holidays) and would be happy to help with any questions you may have.
Please have your booking reference ready so our team can assist you as quickly as possible.
Short Breaks & Hotel information:
For help with a Short Break booking, please contact the team via the link below
LEGOLAND® Holidays & Hotel Stays
If you have a query surrounding your short break to the LEGOLAND® Windsor Resort, please get in contact with our dedicated LEGOLAND Holidays team.
Want to talk about something specific?
Our dedicated teams are also available to help you with the following areas.
Customer Service
We understand the importance of guest feedback here at the LEGOLAND Windsor Resort and we are keen to hear about your experience.
Lost Property - Theme Park
We hope to reunite all guests with any items they have lost during their visit to the LEGOLAND Windsor Resort. If you have lost an item on the theme park, simply report it to the team using the form linked below.
Lost Property - Resort Hotels
If you've lost an item in the Resort Hotels, please fill out the form linked below.
VIP Experiences
To discuss a new or existing VIP package, please email us on vip@legoland.co.uk
School Trips and Workshops
If you have a question about school trips, please email School.Enquiries@legoland.co.uk.
Charity Requests
To find out more about our Charity Policy, please follow the link below.
UK Claims Notification Enquiries
The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447.
Claims are administered by Sedgwick and should be submitted via the claims portal. The portal ID is D00029.
If you do not have access to the claims portal, claims should be submitted to Merlin@uk.sedgwick.com
