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We're here to help!

If you have questions about your upcoming visit, there are many ways we can help.

Family enjoying Fire & Ice Freefall in LEGO MYTHICA

Help Centre: Day Trips

If you have any unanswered questions about your upcoming day trip, simply take a look at our Frequently Asked Questions - it's the best place to get the help you need.

View our Help Centre

Family in Knight's room at LEGOLAND Castle Hotel

Help Centre: Short Breaks

Have a question about an upcoming overnight stay? Simply take a look at our Help Centre for the most up-to-date information and Frequently Asked Questions about your visit.

Visit our Help Centre

Girl laughing with Ollie the Dragon at the LEGOLAND Windsor Resort

Live Chat: Day Trips

Our Customer Care Team are online 9:30am - 4pm every day. Outside of this, the LEGOLAND Digital Assistant will be able to answer simple questions. To start speaking our LEGOLAND Digital Assistant, please visit our help centre and click the red chat icon in the bottom right corner of the page!

Visit our Help Centre

Family walking to the Theme Park from the LEGOLAND Resort Hotel

Live Chat: Short Breaks

Our LEGOLAND Holidays Live Chat experts are on hand to assist with any queries relating to an existing overnight stay or making a new LEGOLAND Holidays booking.

If you have an existing booking please login to Manage My Booking and click on the ‘chat’ button. If you’re looking to make a booking please visit our Contact Us page.

Manage My Booking

Mother and daughter looking at LEGO model of an Alicorn

Social Media

Our social media team is online between 9 am -5 pm via Official LEGOLAND Windsor on Facebook and X. Please let us know your booking reference should you be enquiring about an existing booking.

Just so you know, our social media team is unable to deal with any enquiries relating to booking or an existing overnight stay. Please Visit Our Short Breaks & Overnight Stay Help Centre for more information.

Mother and girl laughing on DUPLO Valley Airport

Email Guest Enquiries: Day Trips

If you need to send us an email or ask a question you can use our contact form.

Contact Form

Wizard Room at the LEGOLAND Castle Hotel

Email Guest Enquiries: Short Breaks

You can contact our Short Breaks Team by visiting our Help Centre below.

Contact LEGOLAND Holidays

Family using LEGOLAND app in Miniland at the LEGOLAND Windsor Resort


Day Tickets:

Please note we are unable to sell tickets or assist with new or existing Hotel bookings over the phone. Our team are contactable via 01753 626416 between 9:30am-4pm, Monday to Friday (excluding bank holidays) and would be happy to help with any questions you may have.

Please have your booking reference ready so our team can assist you as quickly as possible.

Short Breaks & Hotel information:

For help with an existing or new Short Break booking, please contact the team via the link below.

LEGOLAND Holidays Contact Information

Kids playing with LEGO in a Pirate Room at the LEGOLAND Resort Hotel

LEGOLAND® Holidays & Hotel Stays

If you have a query surrounding your short break to the LEGOLAND® Windsor Resort, please get in contact with our dedicated LEGOLAND Holidays team.

Short Breaks Help & Contact

Want to talk about something specific?

Our dedicated teams are also available to help you with the following areas.

Mother and girl laughing on DUPLO Valley Airport


If you have any specific queries or questions about accessibility across the Resort, please contact our Accessibility Experience Team using the form linked below:

Contact the Accessibility Experience Team

Children holding laser blasters in Laser Raiders at the LEGOLAND Windsor Resort

Customer Service

We understand the importance of guest feedback here at the LEGOLAND Windsor Resort and we are keen to hear about your experience.

Leave Feedback

Family on LEGO® NINJAGO® The Ride at the LEGOLAND Windsor Resort

Lost Property - Theme Park

We hope to reunite all guests with any items they have lost during their visit to the LEGOLAND Windsor Resort. If you have lost an item on the theme park, simply report it to the team using the form linked below.

Report a Lost Item in the Theme Park

Family walking to the Theme Park from the LEGOLAND Resort Hotel

Lost Property - Resort Hotels

If you've lost an item in the Resort Hotels, please fill out the form linked below.

Report a lost item in Resort Hotels

VIP Entry at the LEGOLAND® Windsor Resort

VIP Experiences

To discuss a new or existing VIP package, please email us on

Email the VIP Experiences team

School Children in a Workshop at LEGOLAND® Windsor Resort

School Trips and Workshops

If you have a question about school trips, please email

Email Schools Team

Merlin's Magic Wand Balloons outside the LEGOLAND Resort Hotel

Charity Requests

To find out more about our Charity Policy, please follow the link below.

View our Charity Policy

UK Claims Notification Enquiries

The UK Employers Liability Insurance Policy and the Global Public Liability Insurance Policy are both held with Chubb European Group Limited under Policy Number UKCANC33447.

Claims are administered by Sedgwick and should be submitted via the claims portal. The portal ID is D00029.

If you do not have access to the claims portal, claims should be submitted to


Contact us using British Sign Language (BSL)

For more information click here


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