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LEGOLAND Windsor – Guest Information

We continue to review and follow local authorities and central Government advice. We ask that all our guests do the same to help protect themselves and each other.

Please postpone your visit if you or anyone from your household displays any symptoms of Covid-19. To rearrange your visit due to Covid-related illness or isolation, details of who to contact can be found in our Frequently Asked Questions (FAQs) below.

Thank you for playing your part and see you soon!

Frequently Asked Questions

If you or any of your party display any symptoms of COVID-19 or have tested positive, we ask that you do not visit. We will be happy to move your visit to another date. Please visit this form and one of the team will get back to you as soon as possible.

If you or any of your party display any symptoms of COVID-19 or have tested positive, we ask that you do not visit. Please visit our LEGOLAND Holidays Help Centre for details of how to contact the team to discuss your trip.

With all Covid restrictions due to end in England on Thursday (24th Feb 2022), our priority is to continue to offer the best possible experience to our guests whilst ensuring we also look after our staff. We continue to have hygiene and safety measures in place throughout our Resort, including

  • Lower capacity at the Resort
  • Pre-booking your tickets online in advance remains essential.
  • Our teams are encouraged to maintain high levels of hygiene and they may wish to continue wearing a face covering whilst working.
  • Continuation of enhanced cleaning, increased ventilation, hygiene stations and hand sanitiser for guests at key locations

 

At Merlin Entertainments our guests and staff safety remain of paramount importance and we’ll therefore continue to monitor and review this situation.

Please pre-book your tickets online here.

Yes. To ensure the best possible guest experience, we have reduced the number of guests we welcome to the Resort each day. To help us manage this we are asking all guests to pre-book their tickets in advance.

Please visit here to book your carer ticket. For more details about our carer tickets please click here.

If you wish to speak to a member of our team, please contact us here with your name and order number and someone will be in touch within seven working days.

If you wish to speak to us about a short break please visit the LEGOLAND Holidays Help Centre for details of how to contact the team.

We're Good to Go Visit England

Good to Go!

We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. That means our resort meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to safely reopen.

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