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LEGOLAND Windsor – Guest Information

We continue to review and follow local authorities and central Government advice. We ask that all our guests do the same to help protect themselves and each other.

Please postpone your visit if you or anyone from your household displays any symptoms of Covid-19. If you need to rearrange your visit due to Covid-related illness or isolation, details of who to contact can be found in our Frequently Asked Questions (FAQs) below.

Before you visit please read our FAQs below so you know what you expect.

Thank you for playing your part and see you soon!

What safety restrictions will I see in place when I visit?

We would like to reassure you that we are continuing to take the necessary measures to provide a safe and hygienic environment. The health and safety of our guests and staff is our absolute priority. We have implemented an extensive range of safety measures, designed to ensure a happy, safe and healthy experience for all our guests and staff. These may include:

  • Lower capacity at the Resort.
  • Pre-booking your tickets online in advance remains essential.
  • From the 10th December 2021 in line with the latest Government guidance, all guests over the age of 11 years old* will be required to wear a face mask in order to access any of our indoor spaces, retail spaces and indoor rides. All guests* will therefore need to bring a suitable mask with them when they visit our attraction and intend to visit.*
  • You may continue to see Personal Protective Equipment (PPE) and clothing for some of our staff. Our teams are encouraged to maintain high levels of hygiene and they may wish to continue wearing a face covering whilst working.
  • Continuation of enhanced cleaning, hygiene stations and hand sanitiser for guests at key locations
  • You may still see increased ventilation and suggested spatial separation markings and other similar operating adjustments around the Resort.
  • As per government guidance, we ask all guests aged over 11 to take a Lateral Flow Test before travelling to the Resort.

*Exemptions apply and applied for those over 11 years old.

COVID PASS UPDATE – In line with the latest Government guidance, guests visiting us will not be required to show an NHS COVID Pass on entry.

All guests over the age of 11 years old* will still be required to wear a face mask in order to access any of our indoor spaces, including retail spaces and indoor rides. All guests* will therefore need to bring a suitable mask if they intend to visit.

We encourage all our guests to help protect themselves, our staff and each other.

*Exemptions apply including for those over 11 years old or with who are medically exempt.

We're Good to Go Visit England

Good to Go!

We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. That means our resort meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to safely reopen.

Frequently Asked Questions