Karen Glassey, Operations Director, LEGOLAND Windsor - 23rd June 2020
In line with the latest Government guidance, we are excited to confirm that we will be reopening LEGOLAND Windsor on Saturday 4th July – we can’t wait to welcome you back!
Your safety and our team’s safety continues to be our top priority and this is the first step of a phased reopening.
To ensure a safe, brilliant day out with us, we are reopening the Park with a limited capacity and to help us manage this, it is really important that you pre-book your tickets online in advance.
Our LEGOLAND Hotels will also be reopening on 4th July and like with the theme park, we will be taking fewer bookings than before to ensure social distancing measures can be observed.
In preparation for reopening, we have reviewed how we operate every single part of the Resort and we have introduced new hygiene and safety measures for everyone’s safety.
A lot of the measures, such as social distancing in queues, our team wearing protective clothing, and using cards rather than cash, will already be familiar to you from visiting supermarkets and other shops.
But, some new things to expect include temperature checks on arrival, different seating arrangements on rides, delicious new menus in our restaurants, and a modified way to meet our characters (who have really missed you by the way).
As part of our phased reopening, we’re pleased to tell you that we will be opening the vast majority of our rides and attractions on 4th July. A small number will be closed but we will constantly be reviewing this, and we hope to open as many as we safely can throughout the summer, in line with Government guidance.
Before you visit, please watch the video and read our Frequently Asked Questions linked below so you know what to expect.
We know we can count on you to work with us, maintain good hygiene practices and follow the new social distancing guidelines to make sure that everyone has a fun, safe day out. And remember, please postpone your visit if you or any family member displays any symptoms of COVID-19 – we’ll be ready to welcome you when you’re feeling better.
See you soon!
Good to Go!
We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. That means our resort meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to safely reopen on July 4th.
Frequently Asked Questions
Tickets & Opening Hours
About Your Visit
Rides & Attractions
Entertainment and Character Meet & Greets
Food & Drink
Shopping & Photography
BEFORE YOU ARRIVE
To allow for social distancing and the best possible guest experience we are significantly reducing the number of guests we welcome to the Resort each day.
All guests will be required to book theme park tickets online in advance.
Before leaving home, please check our website and social media pages for the latest information.
Please be ready to pay for items at the Resort with a contactless bank card or Apple Pay rather than cash.
Guests (aged 6 and over) will be required to wear a face covering/mask in order to go on a number of rides. Guests should bring a suitable mask with them.
We politely request that you do not visit our theme park or hotel should you start displaying any of the symptoms associated with COVID-19.
WHEN YOU ARRIVE
If arriving by car, please follow all instructions regarding parking arrangements.
Pay attention to the new signs around the Resort with important safety messages and instructions on.
Non-invasive temperature checks will be a condition of entry and guests displaying a high temperature associated with a fever will not be permitted into the Resort or Hotels.
WITHIN THE RESORT – SOCIAL DISTANCING
You will see clear markers and signs within queues to allow for social distancing, including at the entrance, in rides, toilets and restaurants, and these areas will be monitored by our team.
We have developed new plans for social distancing on our rides and attractions to minimise contact between parties. This includes leaving empty rows and empty seats between guests on rides.
Dining areas will be rearranged and reconfigured to ensure there is a safe distance between tables and in communal dining spaces seats may be removed or blocked off.
When enjoying our live shows or other entertainment, guests will be separated from the performers and each other in accordance with social distancing requirements.
Capacity for our indoor experiences and services will be reduced, including our shops, restaurants, theatres and guest services, to ensure there is plenty of room for social distancing.
New hygiene screens are being installed at many of our service counters and food stalls to help keep a safe distance between guests and employees.
Some experiences and facilities may be temporarily unavailable or modified, such as character ‘meet and greets’ and indoor attractions. We will share full details before we reopen.
To reduce the proximity of our team to guests we are modifying the way we carry out some of our daily tasks, including height checks for rides and security searches at Admissions.
WITHIN THE RESORT – HYGIENE AND CLEANING
Enhanced cleaning will take place throughout the day to disinfect high-frequency touch points, such as tables and chairs, ride restraints, door handles, lift buttons, toilet handles and taps.
Hygiene stations and hand sanitiser dispensers will be readily available around the Park and Hotels for guests and employees.
We are introducing new deep cleaning measures in the event that a person reports symptoms consistent with COVID-19.
You’ll see our team in new Personal Protective Equipment for some of their tasks to protect them and you. This includes face masks, disposable gloves, eye protection and hand sanitiser.
Many food outlets will have new menus with a focus on ‘Grab & Go’ options and cutlery and condiments will be provided on request. Self-service buffets and salad bars will be reconfigured or closed.
As with our team, we ask all guests to uphold the highest possible hygiene standards – catching a cough or sneeze with a tissue or in your sleeve and regular hand washing or use of hand sanitiser.
Our employees will complete COVID-19 specific training programmes instructing them how to stay safe and how to keep our guests safe.