We continue to review and follow local authorities and central Government advice. We ask that all our guests do the same to help protect themselves and each other.
Please postpone your visit if you or anyone from your household displays any symptoms of Covid-19. To rearrange your visit due to Covid-related illness or isolation, details of who to contact can be found in our Frequently Asked Questions (FAQs) below.
Thank you for playing your part and see you soon!
Frequently Asked Questions
If you or any of your party display any symptoms of COVID-19 or have tested positive, we ask that you do not visit. We will be happy to move your visit to another date. Please visit this form and one of the team will get back to you as soon as possible.
If you or any of your party display any symptoms of COVID-19 or have tested positive, we ask that you do not visit. Please visit our LEGOLAND Holidays Help Centre for details of how to contact the team to discuss your trip.
With all Covid restrictions due to end in England on Thursday (24th Feb 2022), our priority is to continue to offer the best possible experience to our guests whilst ensuring we also look after our staff. We continue to have hygiene and safety measures in place throughout our Resort, including
- Lower capacity at the Resort
- Pre-booking your tickets online in advance remains essential.
- Our teams are encouraged to maintain high levels of hygiene and they may wish to continue wearing a face covering whilst working.
- Continuation of enhanced cleaning, increased ventilation, hygiene stations and hand sanitiser for guests at key locations
At Merlin Entertainments our guests and staff safety remain of paramount importance and we’ll therefore continue to monitor and review this situation.
Please pre-book your tickets online here.
Yes. To ensure the best possible guest experience, we have reduced the number of guests we welcome to the Resort each day. To help us manage this we are asking all guests to pre-book their tickets in advance.
Good to Go!
We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. That means our resort meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to safely reopen.
Before You Visit
Please make sure you have made your booking online. Before leaving home, please check our website and social media pages for the latest attraction information.
We politely request that you refrain from visiting our attraction should you start displaying any of the symptoms associated with COVID-19. Please contact Customer Services should you need to amend your booking.
Please be ready to make on-site payments using a ‘contactless’ bank card, rather than cash, where possible.
Whilst legal restrictions have been lifted, we may have a reduced daily ticketed capacity to ensure we can offer you the best possible guest experience.
At the Resort
We continue to have additional hygiene and safety measures in place throughout our attractions, including enhanced cleaning, plentiful hand sanitiser points, maximised building ventilation and some suggested social distancing markers.
Whilst legal requirements may have been lifted, you may see some signage stating “Face coverings recommended” which will be displayed at entry points into our indoor attraction areas or high footfall areas. Please therefore be respectful of our staff and other guests.
We politely request that all our guests uphold the highest possible hygiene standards –through regular hand washing and the frequent application of hand sanitiser which are available through our attraction.
Some of our guest experiences may still be adapted or modified to ensure guests and staff have the best experience whilst taking into account some social distancing and staff safety.