We’re ready to play!
11 May 2021:
The LEGOLAND Windsor Resort is open and in line with government guidelines we reopened our Hotel’s, indoor rides, dining and began our live entertainment on May 17th.
Your health and safety remains our top priority. We have additional hygiene and safety measures in place throughout LEGOLAND Windsor, including temperature checks on arrival, enhanced cleaning, one-way systems, and social distancing markers in our ride queues, Hotel’s, shops, restaurants and more. To allow for social distancing and additional cleaning, we have reduced the number of guests that we let into the Park each day and everyone must pre-book their tickets online.
Please postpone your visit if you or anyone from your household displays any symptoms of Covid-19. If you need to rearrange your visit due to local travel restrictions, or Covid-related illness, details of who to contact can be found in our Frequently Asked Questions (FAQs) below.
Please be aware that face masks are required on all rides, unless you are exempt (we recommend you remove these on water rides) for guests aged 11 and over*, as well as in other locations throughout the Park.
Our 2021 opening is in line with the latest UK Government guidance (Spring 2021) and we will continue to review and follow and local authorities and central Government advice. We ask that all our guests do the same to help protect themselves and each other, this includes adhering to social group sizes and using the NHS Test and Trace app to check in throughout your visit. Please note, all members of your group aged 16+ are required to scan the QR codes at the relevant locations in the Resort.
While at LEGOLAND Windsor, we ask all guests to respect each other, our employees and our guidelines on maintaining good hygiene, keeping a safe distance between others and wearing masks on all rides (unless exempt*) and any other locations where they are required.
Before you visit please read our FAQs below so you know what you expect.
Thank you for playing your part and see you soon!
*Government exemptions are outlined here. People with certain health conditions and people with a disability are exempt. Water rides are excluded – Pirate Falls and Vikings’ River Splash
Good to Go!
We’re delighted to be awarded the VisitEngland ‘We’re Good to Go’ industry charter mark. That means our resort meets the Government and public health guidance on COVID-19 and that we have all the required health and safety processes in place to safely reopen.
Frequently Asked Questions
Health & Safety Measures
Rides, Attractions & Entertainment
Services & Facilities
Food & Drink
Shopping & Photography
BEFORE YOU ARRIVE
To allow for social distancing and the best possible guest experience we are significantly reducing the number of guests we welcome to the Resort each day.
All guests will be required to book theme park tickets online in advance.
We politely request that you do not visit our theme park or hotel should you start displaying any of the symptoms associated with COVID-19.
Before leaving home, please check our website and social media pages for the latest information.
Please be ready to pay for items at the Resort with a contactless bank card or Apple Pay rather than cash.
Guests aged 11 and over should bring a suitable face covering with them. They are required on all rides and in indoor settings such as shops, when queuing indoors for food and drink, and in our Guest Services buildings.
WHEN YOU ARRIVE
If arriving by car, please follow all instructions regarding parking arrangements.
Pay attention to the new signs around the Resort with important safety messages and instructions on.
Non-invasive temperature checks will be a condition of entry and guests displaying a high temperature associated with a fever will not be permitted into the Resort or Hotels.
WITHIN THE RESORT – SOCIAL DISTANCING
You will see clear markers and signs within queues to allow for social distancing, including at the entrance, in rides, toilets and restaurants, and these areas will be monitored by our team.
We have developed new plans for social distancing on our rides and attractions to minimise contact between parties. This includes leaving empty rows and empty seats between guests on rides.
When at the Resort, please follow the government’s guidance on gatherings and only visit in groups of six people or 2 households. Guests who continuously ignore the rules will be kindly asked to leave the Resort.
Dining areas will be rearranged and reconfigured to ensure there is a safe distance between tables and in communal dining spaces seats may be removed or blocked off.
When enjoying our live shows or other entertainment, guests will be separated from the performers and each other in accordance with social distancing requirements.
Capacity for our indoor experiences and services will be reduced, including our shops, restaurants, theatres and guest services, to ensure there is plenty of room for social distancing.
New hygiene screens are being installed at many of our service counters and food stalls to help keep a safe distance between guests and employees.
Some experiences and facilities may be temporarily unavailable or modified, such as character ‘meet and greets’ and indoor attractions. We will share full details before we reopen.
To reduce the proximity of our team to guests we are modifying the way we carry out some of our daily tasks, including height checks for rides and security searches at Admissions.
WITHIN THE RESORT – HYGIENE AND CLEANING
Enhanced cleaning will take place throughout the day to disinfect high-frequency touch points, such as tables and chairs, ride restraints, door handles, lift buttons, toilet handles and taps.
Hygiene stations and hand sanitiser dispensers will be readily available around the Park and Hotels for guests and employees.
We are introducing new deep cleaning measures in the event that a person reports symptoms consistent with COVID-19.
You’ll see our team in new Personal Protective Equipment for some of their tasks to protect them and you. This includes face masks, disposable gloves, eye protection and hand sanitiser.
Many food outlets will have new menus with a focus on ‘Grab & Go’ options and cutlery and condiments will be provided on request. Self-service buffets and salad bars will be reconfigured or closed.
As with our team, we ask all guests to uphold the highest possible hygiene standards – catching a cough or sneeze with a tissue or in your sleeve and regular hand washing or use of hand sanitiser.
Our employees will complete COVID-19 specific training programmes instructing them how to stay safe and how to keep our guests safe.