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Ride Access Pass

We offer a Ride Access Pass, which is a virtual queuing system designed to make reasonable adjustments to assist guests who have a physical disability or medical condition that prevents them standing for extended periods of time, permanently non-ambulant guests and guests who do not understand the concept of queuing.
Family on LEGO® NINJAGO® The Ride at the LEGOLAND Windsor Resort

Step 1

Apply Now

All Ride Access Pass applications must be completed online, at least 7 days before your visit.

  • Applications will need to be submitted through our partner, Nimbus Disability, a social enterprise and an organisation run by and for disabled people and is recognised as a lead authority on accessible ticketing in the UK.
  • The team at Nimbus Disability will process your registration within 72 hours, you will not be able to link your application to a Merlin Ride Access Pass until it has been approved.

Already have a Merlin Ride Access Pass Photo card? Skip straight to step 4

Apply now

Families riding DUPLO® Dino Coaster at the LEGOLAND® Windsor Resort

Step 2

Link your Access Card

Once your application is approved, you will be sent an Access Card, you will then need to link this to a Merlin Ride Access Pass.  

If you already have an active Access Card, you can skip step 1 and link this straight to a Merlin Ride Access Pass through the below link.

Link your Access Card

Family with LEGO models on Pirate Falls log flume at the LEGOLAND® Windsor Resort

Step 3

Your brand-new Ride Access Pass

Once you have linked your Access Card, you will receive a digital version of your Ride Access Pass which you can use to collect your Ride Access Pass card.

Upon your first visit to Alton Towers Resort, Chessington World of Adventures Resort, LEGOLAND® Windsor Resort or Thorpe Park, you can then collect your physical Ride Access Pass ID which card which is valid for 3 years.

Families enjoying Fire & Ice Freefall in LEGO MYTHICA

Step 4

Pre-book your visit

Ride Access Pass reservations to our UK theme parks are moving online, you will need to pre-book your Ride Access Pass before your visit.

The Ride Access Pass pre-book does not include admission into the attraction. You will still need to book your day tickets or Merlin Annual Pass pre-book to show at entry.

Using Your Ride Access Pass

Using your Ride Access Pass

Watch our video to find out how to use your Ride Access Pass

Frequently Asked Questions

Need help? Visit the Merlin Accessibility website for our full list of Frequently Asked Questions

Children driving cars on LEGO® City Driving School at LEGOLAND® Windsor Resort

Need more information?

Click here to find out more about Tickets & Bookings.

Click here to find out more about Theme Park Accessibility.

Click here to find out more about Resort Hotel Accessibility.

Have a question? For more information to do with Accessibility please head to our Help Centre below to see answers to our frequently asked questions.

Visit the Help Centre


1 Check-In & Check-Out
2 Guests
years old
Buy Tickets Only