Ride Access Pass

Accessibility

The Ride Access Pass provides a queuing adjustment for guests who are unable to stand in standard ride queues due to a disability or medical condition. To use the Ride Access Pass, you must pre-book via the Merlin Ride Access Pass App before each visit. We recommend booking as early as possible to avoid disappointment.

Family on LEGO® NINJAGO® The Ride at the LEGOLAND Windsor Resort

Apply for a FREE Merlin Digital Access Pass or Access Card

We are pleased to be working with Nimbus Disability, utilising their Access Card Scheme and Merlin Digital Access Pass system to provide our guests with a more consistent and improved experience when accessing necessary support.

Through this scheme, you can apply for a Free Merlin Digital Access Pass (DAP) specifically for use when visiting Merlin UK Resorts, or you can choose to apply for a full Access Card for broader recognition.

Already have an Access Card or Merlin Digital Access Pass? Skip to Step 2

Applications can be submitted online, and must be completed at least before your visit. (We recommend applying as early as possible to allow sufficient time for your application with Nimbus to be completed and to ensure there is availability to pre-book your RAP session for the date you plan to visit.)

The team at Nimbus Disability will aim to process your application within 72 hours to assess the barriers that you face.
Those that are allocated either Difficulty Standing, Difficulty with Crowds, Urgent Access to Toilets or Level Access are eligible to use the Merlin Ride Access Pass when visiting Alton Towers Resort, Chessington World of Adventures, LEGOLAND® Windsor Resort and Thorpe Park.
Approved applications will receive their Merlin DAP or Access Card ID number via email from Nimbus.

Apply now

Families riding DUPLO® Dino Coaster at the LEGOLAND® Windsor Resort

Download the app and pre book your visit

Download the Merlin Ride Access Pass app on iOS or Android and register with your Merlin Digital Access Pass or Access Card number to pre book your Ride Access Pass reservation.

Top tip: When you download the App please allow location services, camera and notification settings, you will need to use these; along with Wi-Fi whilst you are at the attraction and using the app.