Accessibility Enquiry Form

Name *

Email Address *

Contact Phone Number *

How would you like us to contact you? *

Phone

Email

Do you have a preferred time of day for us to contact you?

Have you already booked your visit? *

Yes

No

When are you visiting us?

Are you or is anyone in your group a wheelchair user?

Yes

No

Is there anyone in your group who you feel does not understand the concept of queuing, have a physical disability that prevents them standing for extended periods of time or permanently non-ambulant guests?

Yes

No

Have you applied for a Ride Access Pass?

Yes

No

Is there anyone in your group that you feel will require extra assistance while at LEGOLAND Windsor?

Yes

No

Have you booked a free carer ticket?

Yes

No

Do you need to bring any medical equipment with you for your visit?

Yes

No

Please can you specify what equipment you will be bringing with you?

Does it need to be stored on the Resort for the duration of your time in the Theme Park?

Yes

No

Would you like to know more about our Accessibility Rides and Attractions Information?

Yes

No

Are you happy to answer some questions so we can get the right information to you?

Yes

No

Some rides have a complex evacuation procedure that is physically demanding, would you like us to email you to view our flashcards for more of an understanding on how these procedures work? (Rides include Pirate Falls: Treasure Quest, The Dragon, LEGO NINJAGO the Ride and Vikings’ River Splash)

Yes

No

Some rides have moving turntables to access the ride. Are you or anyone in your group not able to get on and off a ride in under 30 seconds?

Yes

No

Will you or anyone in your group not be able to transfer in and out of ride carriages either on their own or with the assistance of a carer/ adult?

Yes

No

Some rides include stairs to the ride platform. Do you feel anyone in your group may not be able to use stair access?

Yes

No

In line with our Ride Restrictions, Ride Access, and Additional Considerations. What is yours/anyone in your group’s mobility like? (please all tick that apply)

Always need to remain in a wheelchair

Cannot hold yourself upright without assistance from a carer for the duration of a ride

Cannot sit upright with or without assistance of a guardian or carer for the duration of a ride

Cannot hold onto handles, lap bars or handrails and brace against ride forces

Cannot steer the ride and press foot pedals

Back or neck complaints, heart conditions, high blood pressure, broken limbs or pregnant

Issues with flashing or strobe lighting

Is there any other information you feel we should be made aware of?

Do you have any specific questions or enquiries before we contact you?

Terms & Conditions

By ticking the box below, I confirm that:

(a) I explicitly consent to; and
(b) either the child is under the age of 13 or, where any child is 13 years of age or older, I have obtained (and will produce on request by Merlin) from the child, over the age of 13, to whom the application relates; and
(c) the adult who I am carrying out the application on behalf of, explicitly consents to the following:

1. Merlin needs to collect personal information that relates to yours, the child’s or other adult’s disability. The information that Merlin will to need collect is called special categories of personal data and will include the following:
(d) a consultant or GP letter detailing your disability or the individual you are applying for
(e) a photocopy of your blue badge, or the individual you are applying for
(f) a letter from the Department of Work and Pensions (DWP) , Disability Living Allowance (DLA), or Personal Independence Payment (PIP) stating that you are entitled to a higher rate or enhanced rate mobility allowance or the individual your applying for

2. Merlin needs the special categories of data listed in 1 above so that it can ensure that yourself, or the individual you applying for qualifies for an application for a disabled registration ID card

3. Merlin will not share these special categories of personal data with any person other than its supplier, Avius who provide Merlin with survey and customer experience management software. Avius will only store the special categories of personal data for Merlin to use to in its assessment of your application.
Merlin will destroy the special categories of personal data (this includes the special categories of personal data stored by Avius) that you have given it 4 weeks from receiving the special categories of personal data.

4. I understand that I have the right to withdraw this consent at any stage during the application process by contacting Merlin, however that the withdrawal of consent will prevent Merlin from processing this application.

I confirm my consent to the processing of special categories of data as explained above. *

I confirm that the child is under the age of 13 or, where any child is 13 years of age or older, I confirm that I have explained how personal information will be used to the child and have obtained explicit consent to the above from the child, which will be supplied to Merlin on request. *

I confirm that I have explained how personal information will be used to the adult that I am carrying out the application on behalf of and have obtained explicit consent to the above from the adult, which will be supplied to Merlin on request. *

Terms & Conditions

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