Q-Bot - Terms & Conditions

  • Prices are based on a per person charge.
  • A £50 refundable deposit applies per Q-Bot rental.  This will be taken in the form of a manual credit card swipe.
  • Should the Q-Bot be lost or damaged in any way, a £50 charge will be made.
  • A charge of £5 will be made for any lost or damaged Q-Bot caribinas.
  • Guests are advised that for technical, operational and other reasons beyond our control, any activity ride or show may be closed or otherwise unavailable at any time.
  • Children under 3 are not required to pay for Q-Bot.  They may accompany Q-Bot users on reserved rides – height, weight and age restrictions permitting.
  • The Q-Bot must be returned to the Q-Bot Pre-Book Collection Point in The Beginning or Q-Bot Booth in Heartlake City.  Failure to do this will result in your credit or debit card being charged the £50 swiped when you rented the device.   
  • Age, height, health and weight restrictions apply on certain rides and attractions.
  • Children under the age of 14 must be accompanied by an adult aged 16 or over.
  • There will be times when Q-Bot holders will be required to wait past their allocated slot due to unforeseen circumstances.
  • LEGOLAND Windsor operates an Exit pass policy for some guests with disabilities. This may result in guests with Exit passes taking loading priority over other guests on some rides and attractions.
  • Parties may have to split up on carriages that are not suitable for the number in their group.
  • No refund or partial refunds are available for Q-Bots after or on completion of the first booked ride.
  • Q-Bots are valid for selected rides and attractions in the Resort and these are subject to change.
  • All add-on products are subject to availability and have allocated ride times. Guests are responsible for ensuring the allocated ride time is met. No refund or compensation is given for missed ride times.
  • Q-Bot cannot be used for parking, restaurants, educational workshops, Pirate Goldwash and any other additionally charged activities.
  • Q-Bot operates a pricing structure, trading calendar and discount options. Prices may vary based on time of purchase and provider. LEGOLAND reserves the right to change these without notice.
  • Annual Pass holders who wish to obtain discount must produce a valid Annual Pass for each guest they wish the discount to apply to.