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Ride Access Pass

To be eligible for the Ride Access Pass, the children who require a Ride Access Pass will need to be accompanied by a helper/teacher. This helper/teacher should be able to assist them when visiting a Ride or Attraction.

Whilst at LEGOLAND helpers/teachers might need to support disabled visitors with the following (but not limited to):

  • Following the boarding instructions given by the staff running the attraction,
  • Staying with the disabled guest on the attraction,
  • Assisting with transfers, boarding and alighting,
  • Following staff instructions in the event of an evacuation,
  • Passing on any messages and safety instructions, both written and verbal, given by LEGOLAND staff members.

Children who require a Ride Access Pass are identified via a wristband. Up to 3 carers will receive a carer writsband. For every ride access wristband, there must be a carer with them above the age of 14 when visiting a ride or attraction. Please keep this in mind in terms of child/adult ratios.

To pre-register your group for the Ride Access Pass please contact school.enquiries@legoland.co.uk for School Trips.

Download Accessibility Guide

In line with the latest Government guidance in response to the covid-19 pandemic, the LEGOLAND Windsor Resort is temporarily closed.

Our 2021 Brick Week event between 13th and 21st February will not take place and our Resort Hotels will remain temporarily closed until at least 28th February 2021.

All Park guests with 2021 Brick Week bookings, or guests who had bookings between 19th December 2020 and 4th January 2021 when the Resort was also closed, will be able to move their booking to a new date.

Please click here to reschedule your day tickets.

All short break guests with bookings between 19th December 2020 and up to and including 28th February 2021 will have already been contacted by our team via email with details of how to rearrange your stay.

Our customer services teams are extremely busy so please do click here for more information and to read our Frequently Asked Questions.

We will continue to follow Government advice and will provide an update on reopening plans when it is safe to do so.

From all of us at LEGOLAND Windsor, stay safe and we look forward to seeing you again soon.