Theme Park Services & Ride Access Pass
Important Information
All Ride Access Pass applications must be completed online, at least 7 days before your visit.
Ride Access Pass reservations to our UK resort theme parks are moving online from 2nd March 2024, you will need to pre-book your Ride Access Pass before your visit.
Ride Accessibility
Our rides and attractions have a variety of restrictions which are put in place to ensure our guest’s safety. Each ride has their own set of restrictions which must be adhered to at all times, some of which are due to ride restraints, forces or sometimes due to additional requirements if the ride has stopped and guests are required to exit before reaching the station.
We offer a Ride Access Pass to guests who may find it difficult or cannot stand for long periods of time either due to a physical disability or a learning/emotional impairment.
With most of our rides, mobility scooters should be left outside the building. If there is a specific accessibility requirement in relation to a mobility scooter needing to be brought to the boarding point, the guest should speak to a member of staff or the Accessibility Experience Team.
For wheelchair access please view our Accessibility Guide using the link below.
To view our Ride Restrictions video with audio description, please click here.
Accessibility Flashcards
We have created a series of Accessibility Flashcards to give guests insight into the entry and exit of each of our rides at the Resort. Each Flashcard includes photos and descriptions of the queue access, transfer in and out of ride units and ride restrictions for each ride.
Find out moreSensory Guide
Alongside our Accessibility Guide, we also have a new Sensory Guide containing further information for guests with additional sensory needs. This guide outlines ride specific information surrounding any sensory elements present within our attractions. which we recommending consulting prior to your visit here.
View Sensory Guide
Ride Access Pass
We offer a Ride Access Pass, which is a virtual queuing system designed to make reasonable adjustments to assist guests who have a physical disability or medical condition that prevents them standing for extended periods of time, permanently non-ambulant guests and guests who do not understand the concept of queuing.
Sensory Space
We have a Sensory Space, located in Heartlake City, designed to provide a calm and quiet space for guests with additional sensory needs to go at any time during your Park visit.
Please note: The Sensory Space is open with enhanced cleaning and a limit of up to four families at a time.
Please only use this facility if you are with a guest who has additional sensory needs and requires the use of a sensory space.
Please refrain from using mobile phones, eating, drinking or shouting within the Sensory Space in order to ensure a tranquil atmosphere for guests.
We would also suggest visiting one of the following areas:
- Enchanted Forest in Pirates Shores
- Miniland
- The boardwalk outside of the Hotels – you can feed the fish here
- The Model Maker Studio
Our First Aid team in Heartlake City, will also be able to assist if you need some time away from the Park.
Assistance and Guide Dogs
All assistance dogs are welcome to LEGOLAND® Windsor Resort.
Please note, assistance animals are not allowed on rides. Assistance animals must be supervised and kept on a lead at all time. They cannot be left unattended whilst the guest goes on the ride.
Theme Park Facilities
Toilets
All toilets across the Resort have access for guests with wheelchairs or additional needs and can be found on the LEGOLAND Windsor Resort app.
We are also proud to have ‘Changing Places’ on the Theme Park located in Heartlake City. This is equipped with a hoist and plinth. Please note, a RADAR key is required to access this facility, which can be hired from Guest Services in The Beginning if required.
Our First Aid facility, located in Heartlake City, has a hoist and bed available for guests to use should they wish.
Guest Services
Guest Services, located in The Beginning, can assist with wheelchair hire, RADAR key hire, lost property and further information on available facilities across the Resort.
RAP Hub
Located in The Beginning, RAP Hub should be your first point of call if you are collecting a pre-registered Ride Access Pass or need advice on Resort access, sensory information and ride restrictions.
First Aid
Located in Heartlake City, we have a range of facilities including cold storage for medicines at our Medical Centre as well as facilities for those who may require medical attention during their visit.
Quiet Hour
The LEGO® Store in The Beginning has a quiet hour between 12-1pm every day to create a calm environment within the store. During this time, the music and some digital signage will be turned off.
Need more information?
Click here to find out more about Tickets & Bookings.
Click here to find out more about our Ride Access Pass.
Click here to find out more about Resort Hotel Accessibility.
Have a question? For more information to do with Accessibility please head to our Help Centre below to see answers to our frequently asked questions.
If you have a specific enquiry or question, you can fill in our Accessibility Enquiry form and a member of the team will be in touch with you.
Visit the Help Centre