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Accessibility

Theme Park Services & Ride Access Pass

Explore how to get around the Theme Park & learn about the Ride Access Pass
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Important Information

All Ride Access Pass applications must be completed online, at least 7 days before your visit. Our recommended documentation for a Ride Access Pass is an Access Card which can be obtained on this link. On the day registration will no longer be available at our Theme Parks.

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Ride Restrictions - Merlin Entertainments Accessibility Video

Ride Accessibility

Our rides and attractions have a variety of restrictions which are put in place to ensure our guest’s safety. Each ride has their own set of restrictions which must be adhered to at all times, some of which are due to ride restraints, forces or sometimes due to additional requirements if the ride has stopped and guests are required to exit before reaching the station.

We offer a Ride Access Pass to guests who may find it difficult or cannot stand for long periods of time either due to a physical disability or a learning/emotional impairment.

With most of our rides, mobility scooters should be left outside the building. If there is a specific accessibility requirement in relation to a mobility scooter needing to be brought to the boarding point, the guest should speak to a member of staff or the Accessibility Experience Team.

For wheelchair access please view our Accessibility Guide using the link below.

To view our Ride Restrictions video with audio description, please click here.

View Accessibility Guide

Families smiling on Dragon's Apprentice at the LEGOLAND Windsor Resort

Ride Access Pass

We offer a Ride Access Pass, which is a virtual queuing system designed to make reasonable adjustments to assist guests who have a physical disability or medical condition that prevents them standing for extended periods of time, permanently non-ambulant guests and guests who do not understand the concept of queuing. 

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Family enjoying Fairy Tale Brook at the LEGOLAND Windsor Resort

Assistance and Guide Dogs

All assistance dogs are welcome to LEGOLAND® Windsor Resort.

Please note, assistance animals are not allowed on rides. Assistance animals must be supervised and kept on a lead at all time. They cannot be left unattended whilst the guest goes on the ride. 

Theme Park Facilities

Toilets

All toilets across the Resort have access for guests with wheelchairs or additional needs and can be found on the LEGOLAND Windsor Resort app.

We are also proud to have ‘Changing Places’ on the Theme Park located in Heartlake City. This is equipped with a hoist and plinth. Please note, a RADAR key is required to access this facility, which can be hired from Guest Services in The Beginning if required.

Our First Aid facility, located in Heartlake City, has a hoist and bed available for guests to use should they wish.

Services

Located in The Beginning, Guest Services should be your first point of call if you require any further assistance on the day. The team can offer advice on Resort access and restrictions, height measuring, wheelchair access for collection of a Ride Access Pass, wheelchair hire, RADAR key hire, lost property and further information on available facilities across the Resort.

First Aid

Located in Heartlake City, we have a range of facilities including cold storage for medicines at our Medical Centre as well as facilities for those who may require medical attention during their visit.

Quiet Hour

The LEGO® Store in The Beginning has a quiet hour between 12-1pm every day to create a calm environment within the store. During this time, the music and some digital signage will be turned off.

Need more information?

Click here to find out more about Tickets & Bookings.

Click here to find out more about our Ride Access Pass.

Click here to find out more about Resort Hotel Accessibility.

Have a question? For more information to do with Accessibility please head to our Help Centre below to see answers to our frequently asked questions.

If you have a specific enquiry or question, you can fill in our Accessibility Enquiry form and a member of the team will be in touch with you.

Visit the Help Centre