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Accessibility

Theme Park Accessibility

Explore how to get around the Theme Park & learn about the Ride Access Pass
Jolly Rocker

Ride Accessibility

Our rides and attractions have a variety of restrictions which are put in place to ensure our guest’s safety. Each ride has their own set of restrictions which must be adhered to at all times, some of which are due to ride restraints, forces or sometimes due to additional requirements if the ride has stopped and guests are required to exit before reaching the station.

We offer a Ride Access Pass to guests who may find it difficult or cannot stand for long periods of time either due to a physical disability or a learning/emotional impairment.

You can view full ride restrictions for each of our rides here, or view our Accessibility Guide using the link below.

View Accessibility Guide

Theme Park Facilities

Toilets

All toilets across the Resort have access for guests with wheelchairs or additional needs and can be found on the LEGOLAND Windsor Resort app.

We are also proud to have ‘Changing Places’ on the Theme Park located in Heartlake City. This is equipped with a hoist and plinth. Please note, a RADAR key is required to access this facility, which can be hired from Guest Services in The Beginning if required.

Our First Aid facility, located in Heartlake City, has a hoist and bed available for guests to use should they wish.

Services

Located in The Beginning, Guest Services should be your first point of call if you require any further assistance on the day. The team can offer advice on Resort access and restrictions, height measuring, wheelchair access for collection of a Ride Access Pass, wheelchair hire, RADAR key hire, lost property and further information on available facilities across the Resort.

First Aid

Located in Heartlake City, we have a range of facilities including cold storage for medicines at our Medical Centre as well as facilities for those who may require medical attention during their visit.

Toddler at the LEGOLAND® Windsor Resort

Hire Options

Wheelchair Hire

A limited number of wheelchairs are available for hire from Guest Services or the Sensory Space on a first come, first served basis. A £50 refundable deposit is required.

Wheelchairs are subject to availability so we would suggest that guests who need a wheelchair to travel around the Theme Park bring their own for ease and certainty. Please note, pathways around the Resort are suitable for wheelchairs, however they can be steep in sections and guests may require additional assistance. An alternative route to the steep pathways on entry and exit is to take the Hill Train. If the Hill Train is not operational, please speak to a member of the Attractions team or visit Guest Services in The Beginning or First Aid in Heartlake City for assistance.

Mobility Scooter Hire

Mobility Scooters are available to hire from The Beginning and must be reserved in advance here. Alternatively, you can enquire about availability on the day of your visit at The LEGO® Store.

The hire charge for the vehicle will be £25. There will also be a £25 holding deposit that we request on the day, to ensure that the vehicle is returned in the same condition and on the same date. The holding deposit will be refunded once the vehicle is returned to The Beginning, only. If you experience any issues with your vehicle, you can go to any shop in the Resort for assistance.

Please note: There is a limited number available on a first come first serve basis. Minimum age is 18. You will be required to complete a disclaimer and terms of use policy when hiring a mobility scooter on site.

Pushchairs and Buggy Hire

Pushchairs (double and single) are available from The LEGO Store at The Beginning for a charge of £15/£10. Please be aware pushchairs are hired on a first come, first served basis and cannot be pre-booked. 

Dragons Apprentice 1400X800

Ride Access Pass

We offer a Ride Access Pass, which is a virtual queuing system designed to make reasonable adjustments to assist guests who have a physical disability or medical condition that prevents them standing for extended periods of time, permanently non-ambulant guests and guests who do not understand the concept of queuing. 

Find out more

Frequently Asked Questions

The health and safety of our guests and staff is always our first priority and for this reason, there are a number of restrictions in place on some of our rides. 

 

For example, on some rides, guests are required to get into and out of the ride by themselves or with the help of a parent or personal assistants / carers, and on other rides guests must be able to hold themselves upright without assistance for the duration of the ride.   

We have created an Accessibility Guide to explain the requirements for each ride and we strongly recommend that you read this in advance of your visit and use it on the day.  

 

To download the Accessibility Guide please click here. It can also be found on the LEGOLAND Windsor app and you can pick up a copy at the Ride Access Pass Hub in The Beginning or from the Sensory Space located in Heartlake City.

Some of our rides have restraints that must be positioned and secured prior to the ride beginning. If the restraint is unable to reach the safe locking position, the guest is not able to ride. If you have any queries about specific rides, please do get in touch with the Customer Services team via our Contact Form here. 

 

Raft Racers is our only ride that includes a weight restriction - guests must be under 30 stone in order to ride. 

If a prosthetic is secure and enables you to fulfil all ride restrictions, you are welcome to ride.  

 

Our Accessibility Guide explains the requirements for each ride, and we strongly recommend that you read this in advance of your visit and use it on the day.  

 

To download the Accessibility Guide please click here. It can also be found on the LEGOLAND Windsor app and you can pick up a copy at the Ride Access Pass Hub in The Beginning or from the Sensory Space located in Heartlake City.

 

Please contact the Accessibility Experience Team via our Contact Form here at least two weeks before you visit if you have any questions or concerns – they would be happy to help. 

We recommend that guests with broken limbs do not ride our rides.  

 

Our Accessibility Guide explains the requirements for each ride, and we strongly recommend that you read this in advance of your visit and use it on the day. 

 

To download the Accessibility Guide please click here. It can also be found on the LEGOLAND Windsor app and you can pick up a copy at the Ride Access Pass Hub in The Beginning or from the Sensory Space located in Heartlake City.

 

Please contact the Accessibility Experience Team via our Contact Form here at least two weeks before you visit if you have any questions or concerns – they would be happy to help. 

Attractions with flashing lights or lighting effects are available in our Accessibility Guide here.

We strongly recommend that guests with visual impairments contact our Accessibility Experience Team via our Contact Form here at least two weeks before you visit. This is to enable us to discuss any specific requirements you may have and the evacuation requirements of our rides and attractions.  

Please note guests with a visual impairment are advised to bring a personal assistant / carer on the following rides due to the complex nature of the evacuation routes in the event of an emergency: 

  • Pirate Falls
  • The Dragon
  • LEGO NINJAGO The Ride
  • Viking’s River Splash

We strongly recommend that guests with visual impairments contact our Accessibility Experience Team via our Contact Form here at least two weeks before you visit. This is to enable us to discuss any specific requirements you may have and the evacuation requirements of our rides and attractions.  

Please note guests with a visual impairment are advised to bring a personal assistant / carer on the following rides due to the complex nature of the evacuation routes in the event of an emergency: 

  • Pirate Falls
  • The Dragon
  • LEGO NINJAGO The Ride
  • Viking’s River Splash

There are a number of queue-free attractions available at LEGOLAND including: 

  • Miniland
  • LEGO Reef(subject to Government restrictions regarding COVID-19) 
  • DUPLO Playtown
  • Castaway Camp
  • Model Making Studio(subject to Government restrictions regarding COVID-19) 

We also have a number of entertainment options available throughout the day, including: 

  • Live shows (subject to Government restrictions regarding COVID-19)
  • Character meet and greets 

These are available throughout the day subject to availability and Government guidance. For information on times and locations, we recommend using the LEGOLAND App on the day of your visit.   

We recommend that all guests* bring and wear a face covering/mask when they visit. 

All guests* aged 11 and over will be required to wear a face covering/mask 

  • The Dragon
  • Mia’s Riding Adventure
  • Jolly Rocker
  • Spinning Spider
  • LEGO® City Deep Sea Adventure
  • Merlin’s Challenge
  • LEGO® NINJAGO® The Ride
  • Haunted House Monster Party
  • LEGO® Studios 4D
  • Scarab Bouncers 

Only securely fitted face covering/masks should be worn on rides for safety reasons and we would recommend removing them on water rides in case they get wet.  

In line with UK Government regulations, guests* aged 11 and over will also be required to wear a face covering/mask within any indoor setting including indoor queue lines, indoor rides and attractions, our toilet and baby changing facilities, gift shops and when queuing inside for food and drink. 

Guests* staying in our Hotels will be required to wear a face covering/mask when using the Hotel lobbies, corridors, lifts and other public areas in hotels (excluding the pool, changing rooms and bar/lounge and dining areas when you are seated and drinking/eating). 

If you are exempt from wearing a face covering, you are able to collect a Face Mask Exemption card from Guest Services, the Ride Access Pass Hub or the Sensory Space in Heartlake City. Our teams are required to ask all guests to wear face coverings / masks in the relevant areas and our Face Mask Exemption Cards can help communicate any exemption quickly and easily. 

*With the exception of those who are exempt from wearing a face covering / mask. For Government guidance on exemptions, please head here

If you are exempt from wearing a face covering, you are able to collect a Face Mask Exemption card from Guest Services, the Ride Access Pass Hub or the Sensory Space in Heartlake City. Our teams are required to ask all guests to wear face coverings / masks in the relevant areas and our Face Mask Exemption Cards can help communicate any exemption quickly and easily. 

 

For Government guidance on exemptions, please head here

Need more information?

Click here to find out more about Tickets & Bookings.

Click here to find out more about our Ride Access Pass.

Click here to find out more about Resort Hotel Accessibility.