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Accessibility

Carer Tickets & Know Before You Go

Learn about the different ticket options we offer and what you need to know before you go
Know Before You Go - Merlin Entertainments Accessibility Video

Book Carer Tickets

Guests who have the following documentation are entitled to one free carer ticket, however, the guest with the disability and any further members of their party will pay full price. 

Please show the relevant paperwork as well as suitable photo ID of the named recipient at the ticket office when you buy or collect your ticket/s. For proof of disability, please bring any ONE of the following forms of documentation:

  • Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book
  • Attendance Allowance or Carer's Allowance letter of award
  • Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit or Employment and Support Allowance (ESA)
  • A valid Blue Badge
  • In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI)
  • A local authority registration document which is local to the attraction where it is being submitted
  • A recognised Assistance Dog ID Card
  • Credibility’s Access Card

Disabled guests who have a specific need for a second helper/carer can request another free ticket, but will need to show that they have a need for a second carer by providing suitable proof, namely a letter from a school, GP or hospital consultant detailing why the second carer is required.

You can reserve your free carer ticket by clicking the link below.

To view our Know Before You Go video with audio description, please click here.

Promotional Tickets & Passes

Disabled guests pay the standard rate for a ticket (Adult or Child as appropriate) and will be provided with one free carer ticket. Disabled guests can use promotional vouchers in line with the terms and conditions for that voucher; if a disabled guest would like to use a promotional voucher, the voucher should be used as follows. No distinction is made as far as ticket prices or promotions are concerned between able bodied and disabled guests. All promotions and offers are always subject to a full price ticket being purchased. Please see the below information for further details:

Disabled guest + one carer = no need to use a 2 for 1 voucher as they have a free carer entry under this policy.

Disabled guest + one carer + one additional guest = one guest pays for a full price entry ticket, one carer gets free entry under this policy and the other guest gets free entry using the 2 for 1 voucher.

Disabled guest + one carer + two additional guests = one guest pays for a full price entry ticket, one carer gets free entry under this policy, one guest gets in for free using the 2 for 1 voucher and the other guest must purchase their own separate ticket.

Disabled guest + one carer = disabled guest pays reduced price as per their voucher and one carer gets free entry under this policy.

Disabled guest + one carer + one additional guest = one guest pays half price; one carer gets free entry under this policy and the other guest must purchase their own separate ticket.

Disabled guest (adult) + one carer (child) = no need to use a KGF voucher as one carer gets free entry
under this policy.

Disabled guest (child) + one carer (adult) = No need to use a KGF voucher the child will purchase a ticket
and the carer gets free entry under this policy.

Disabled guest + one carer + one additional guest = if child or adult is disabled, the adult pays full price, the
child gets in for free and one carer gets free entry under this policy. If none of the party is a child, there is
no entitlement to use the Kids Go Free voucher.

Disabled guest (child) + one carer (adult) = no need to use a GUGF voucher as they have a free carer.

Where we operate an ‘under 90cm go free’ system, a disabled child under 90cm in height would be entitled to a free carer ticket.

Annual Passholders with a disability have the option of a free Carer Pass that goes alongside the
current Pass held. The Carer Pass is issued to the disabled guest and will have the name, date of birth and a
photo of the disabled guest. It is therefore transferrable between carers and will not be bound to any
specific carer. Please buy an Annual Pass as appropriate and apply online for a LEGOLAND Carer Pass by filling in this form. The proof of entitlement accepted is the same as for a carer’s ticket (see previous section).

Please note that a Carer Pass cannot be used without the presence of the disabled Passholder that it goes
alongside. This is because the Pass is designed to offer assistance to the disabled guest only.

Please click here for more information on applying for Carer Passes for Merlin Annual Passholders.

Girl and boy driving cars at L-Drivers at the LEGOLAND Windsor Resort

Accessible Parking

We offer a number of spaces on a first come, first served basis for those who have a Blue Badge identifying a mobility issue. We do ask that the owner of the blue badge be present in the vehicle when parking with their badge present and on display.

Disabled Parking is situated in a designated car park close to the main Theme Park entrance. There are signposts within the car parks to guide you to these parking facilities. Parking is charged per car. Please take advice from the car park attendant who will direct you to the correct space.

For more information on Accessible Parking, please click here.

Hire Options

A limited number of wheelchairs are available for hire from Guest Services or the Sensory Space on a first come, first served basis. You will be asked to provide a photo ID - no deposit will be taken, unless you are unable to provide photo ID. If you do not have photo ID, there will be a £20 holding deposit taken.

Wheelchairs are subject to availability so we would suggest that guests who need a wheelchair to travel around the Theme Park bring their own for ease and certainty. Please note, pathways around the Resort are suitable for wheelchairs, however they can be steep in sections and guests may require additional assistance. Please note that the Hill Train is currently unavailable due to essential maintenance, please speak to a member of the Attractions team or visit Guest Services in The Beginning or First Aid in Heartlake City for assistance.

Mobility scooters are available with a very limited availability and we would therefore recommend booking as in advance as possible. Mobility Scooters must be booked in advance here.

The hire charge for the vehicle will be £25. There will also be a £25 holding deposit that we request on the day, to ensure that the vehicle is returned in the same condition and on the same date. The holding deposit will be refunded once the vehicle is returned to The Beginning, only. If you experience any issues with your vehicle, you can go to any shop in the Resort for assistance.

Please note: There is a limited number available on a first come first serve basis. Minimum age is 18. You will be required to complete a disclaimer and terms of use policy when hiring a mobility scooter on site.

Pushchairs (double and single) are available from The LEGO Store at The Beginning for a charge of £15/£10. These can be pre-booked here but are available on a first come, first served basis on the day.

Need more information?

Click here to find out more about Theme Park Accessibility.

Click here to find out more about our Ride Access Pass.

Click here to find out more about Resort Hotel Accessibility.

Have a question? For more information to do with Accessibility please head to our Help Centre below to see answers to our frequently asked questions.

Visit the Help Centre

Get In Touch

If you have any specific queries or questions about accessibility across the Resort, please contact our Accessibility Experience Team using the form linked below or speak to a member of staff at Guest Services or the Sensory Space on the day of your visit.

Get in touch
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