Frequently Asked Questions

Workshops are available to book for School Trips. For more information, click here.

You can book by completing the provisional booking form.

If you have any specific queries, please contact the team on school.enquiries@legoland.co.uk.

We do not have a clothing policy, but we do advise students wear school uniform or some form of identifiable clothing such as high viz jackets, etc.

Tickets will be sent in a confirmation email to the guest who completed the booking. If you are unable to find your tickets, please contact our team on school.enquiries@legoland.co.uk

Alternatively, tickets can be collected from the Ticket Office upon arrival by presenting your Booking Reference Number

We match our regular school prices for home school students. Proof of status will be required as with schools.

To make a request for Home Educator rates, please complete the following form here.

Each ride has its own height restrictions ranging from 0.9m to 1.2m minimum. To explore all our rides in advance, please click here.

We have a fully manned First Aid/Medical Centre located next to the Ice Cream Parlour within Heartlake City.

All existing rides and new rides have an ‘In-Service Annual Inspection’ by outside independent inspection engineers to ensure the safety and integrity of the ride for each season. Daily inspections are also carried out by our own qualified engineers.

Some rides and attractions at LEGOLAND® Windsor Resort expose children to water.

We ensure that floor surfaces are non-slip wherever possible. The outdoor nature of the park means that it is exposed to weather conditions that can have an adverse effect on surfaces. Care needs to be taken when surfaces are wet.

The park is closed to vehicular traffic movement when open to the public. There are designated drop-off points for coaches at LEGOLAND® Windsor Resort. There is no requirement for children to cross any busy public roads although children will be required to cross-internal car park roads to access the Beginning area. Pedestrian walkways and Zebra crossings are provided where necessary. Care will need to be taken when disembarking or embarking in the coach park.

Lost children are advised to identify a member of LEGOLAND ® Windsor Resort staff by their uniform and lanyard and inform them that they are lost. They will then be escorted to First Aid located in Heartlake City or to Guest Services in the Beginning area and will need to be collected by the Group Leader. Lost child wristbands are also available for all school groups and have a space to write a contact number for the Group Leader and we advise children to wear these at all times.

We offer complimentary coach/minibus parking. This can be located in Car Park D. At peak times, the entrance to the Resort can become rather busy so early arrival is always advised.

Resort maps can be collected on arrival at the Beginning, Guest Services, or any of the retail locations. We advise students and teachers to download our free LEGOLAND ® Windsor Resort app which has an interactive map and details of ride queues and show times.

Yes, the park is well sign-posted along with comprehensive detail on the park map.

The park has regulations displayed at the entrance. Staff are trained to enforce these regulations for the benefit of all students. Staff will instruct children to behave where necessary.

There are no lunchrooms for hire, but there is a wide variety of food options on the Resort. There are also several seating areas around the Resort which may be suitable, but we do not have any spaces for schools to reserve.

Currently there is not dedicated room although we will consider requests when the learning spaces are free. Please contact us at school.enquiries@legoland.co.uk

Lost children should report to a member of staff. The First Aid Centre has a lost children facility.

If you lose something whilst at LEGOLAND ® Windsor Resort, please visit Guest Help & Information in the Beginning who will be able to assist.

Alternatively, you can submit lost property requests using our Lost Property contact form if you have already left LEGOLAND ® Windsor Resort.