VIP Experiences Terms & Conditions
1. General
1.1 The LEGOLAND® Windsor Resort VIP Team require at least 48 hours’ notice when booking experiences and packages, however on the day bookings can potentially be accommodated, dependant on availability.
1.2 Payment must be made in full at point of booking and will confirm your visit.
1.3 All packages and experiences are subject to availability.
1.4 Hotel amenities are only available for guests staying in either the LEGOLAND® Resort Hotel, LEGOLAND® Castle Hotel or LEGOLAND® Woodland Village.
1.5 Wristbands and tickets will be issued on the day by the LEGOLAND® Windsor Resort VIP Team, wristbands are non-exchangeable and signs of tampering to your wristband will invalidate it.
1.6 Only guests on a valid paying ticket for their VIP Experience of choice will be permitted to the inclusions of the package.
1.7 Digipass photos are the responsibility of the guest to collect, the LEGOLAND Windsor Resort will not be able to provide these images after your visit.
1.8 *All inclusions of VIP Packages are subject to change and availability.
1.9 VIP Experiences are not included as part of entry on a CLUB VIP Pass, Merlin Annual Pass or LEGOLAND® Annual Pass.
1.10 By agreeing to these terms and conditions you are also agreeing to the overall LEGOLAND® Windsor Resort terms and conditions which can be found here.
1.11 An Annual Pass cannot be used in conjunction with another promotional offer, voucher, or incentive unless stated otherwise. A Passholder is only entitled to the discount when a valid LEGOLAND or Merlin Annual Pass is present during the time of purchase and day of experience.
2. Refunds and changes
2.1 All VIP Experiences are non-refundable however you are entitled to one date change for your experience. Please contact the LEGOLAND Windsor Resort VIP Team to discuss options.
2.2 The LEGOLAND® Windsor Resort may, at any time, in its absolute discretion, change the inclusions of any VIP package inclusions at any time.
2.3 The VIP team reserve the right to withdraw any packages and experiences without notice at any time.
2.4 The VIP team reserve the right to withdraw any promotional offers without notice at any time.
