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Terms & Conditions: VIP Experiences

VIP Experiences Terms & Conditions

  1. LEGOLAND Windsor VIP Team require at least 48 hours’ notice when booking experiences and packages, however on the day bookings can potentially be accommodated, depending on availability
  2. Payment must be made in full at point of booking and will confirm your visit
  3. Refunds are not available on any VIP package or experience, however a date change maybe possible, please contact the VIP team to discuss options
  4. All packages and experiences are subject to availability
  5. Hotel facilities are not available for use to non-residents
  6. Wristbands and tickets will be issued on the day by the LEGOLAND® Windsor VIP team
  7. Digipass photos are the responsibility of the guest to collect, LEGOLAND® Windsor Resort will not be able to provide these images after your visit
  8. The VIP team reserve the right to withdraw any packages and experiences without notice at any time
  9. By agreeing to these terms and conditions you are also agreeing to the overall LEGOLAND® Resort terms and conditions which can be found here.

Platinum only:

  1. The number of VIP Hosts will be dependent on the number of guests in your party, additional hosts can be requested subject to availability and additional charges may apply
  2. Unlimited dining in the Platinum package is only available within the LEGOLAND® Windsor Park and not in the LEGOLAND® Windsor Hotel
  3. Reserved seating is only available in our three larger restaurants: Knights Table, Pirates’ Burger Kitchen and Pizza Pasta
  4. LEGO gifts will be given to all children under the age of 15 only – gifted items are not exchangeable or refundable

Model Maker for the Day Experience Terms & Conditions

  • Experience is strictly for guests ages 7-15; guests outside this age will not be permitted to take part for the health & safety of themselves, staff and other guests.
  • Experience is non-refundable; one date change is permitted subject to availability.
  • Payment must be made in full at point of booking and will confirm your visit.
  • Hotel facilities are not available for use to non-residents, this includes the car park with the exception of drop off/pick up from the experience.
  • A parent/guardian must remain available throughout the duration of the experience. Such person may be required to collect a participant early for any reason provided by LEGOLAND Windsor Resort (LLWR).
  • Should a participant need to be collected early from the experience there will be no partial refund issued.
  • If a booking is made for a participant not meeting the T&C’s there will be no refund available unless this is highlighted to the VIP team with more than 30 days’ notice.
  • We reserve the right to change or alter the contents of the course at any time due to weather, operational factors or any other reason.
  • We require a minimum of two participants on each course, should this number not be met we will contact those affected to rebook.
  • With the exception of our additional needs sessions, adults are not permitted to accompany children onto the experience. Should guardians/adults be in the park they must not loiter or follow the experience in any manner.
  • There is strictly no photography allowed by either the participants or from anybody watching.
  • Guests must be able to walk unaided to take part in this experience.
  • Any guests wishing to enter the park must have a valid form of admission. For the avoidance of doubt any participant of the experience has a one day admission ticket for the date of their experience only.
  • Dietary and medical requirements must be declared on the pre arrival information sheet. LLWR is not liable for any inaccuracies listed on this form.
  • Guests who arrive later than 30 minutes to the experience may not be able to take part – this will be considered on a case by case basis by the VIP team and every effort will be made to accommodate the participant.
  • Pick-up time from the experience is clearly detailed on your welcome email – any guests who collect their participant more than 30 minutes after this time will incur a £10 fee; for every subsequent 10 minutes a further £10 fee will apply.
  • Should the experience need to be cancelled for any reason we will arrange an alternate date for the experience to take place.
  • Standard park T&C’s also apply.
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