Skip to main content

Terms & Conditions: VIP Experiences

Model Maker for the Day Experience Terms & Conditions

  • Experience is strictly for guests ages 7-15; guests outside this age will not be permitted to take part for the health & safety of themselves, staff and other guests.
  • Experience is non-refundable; one date change is permitted subject to availability.
  • Payment must be made in full at point of booking and will confirm your visit.
  • Hotel facilities are not available for use to non-residents, this includes the car park with the exception of drop off/pick up from the experience.
  • A parent/guardian must remain available throughout the duration of the experience. Such person may be required to collect a participant early for any reason provided by LEGOLAND Windsor Resort (LLWR).
  • Should a participant need to be collected early from the experience there will be no partial refund issued.
  • If a booking is made for a participant not meeting the T&C’s there will be no refund available unless this is highlighted to the VIP team with more than 30 days’ notice.
  • We reserve the right to change or alter the contents of the course at any time due to weather, operational factors or any other reason.
  • We require a minimum of two participants on each course, should this number not be met we will contact those affected to rebook.
  • With the exception of our additional needs sessions, adults are not permitted to accompany children onto the experience. Should guardians/adults be in the park they must not loiter or follow the experience in any manner.
  • There is strictly no photography allowed by either the participants or from anybody watching.
  • Guests must be able to walk unaided to take part in this experience.
  • Any guests wishing to enter the park must have a valid form of admission. For the avoidance of doubt any participant of the experience has a one day admission ticket for the date of their experience only.
  • Dietary and medical requirements must be declared on the pre arrival information sheet. LLWR is not liable for any inaccuracies listed on this form.
  • Guests who arrive later than 30 minutes to the experience may not be able to take part – this will be considered on a case by case basis by the VIP team and every effort will be made to accommodate the participant.
  • Pick-up time from the experience is clearly detailed on your welcome email – any guests who collect their participant more than 30 minutes after this time will incur a £10 fee; for every subsequent 10 minutes a further £10 fee will apply.
  • Should the experience need to be cancelled for any reason we will arrange an alternate date for the experience to take place.
  • Standard park T&C’s also apply.
Return to Terms Homepage