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Terms & Conditions: VIP Experiences

Model Maker for the Day Experience Terms & Conditions

  • Experience is strictly for guests ages 7-15; guests outside this age will not be permitted to take part for the health & safety of themselves, staff and other guests.
  • Experience is non-refundable; one date change is permitted subject to availability.
  • Payment must be made in full at point of booking and will confirm your visit.
  • Hotel facilities are not available for use to non-residents, this includes the car park with the exception of drop off/pick up from the experience.
  • A parent/guardian must remain available throughout the duration of the experience. Such person may be required to collect a participant early for any reason provided by LEGOLAND Windsor Resort (LLWR).
  • Should a participant need to be collected early from the experience there will be no partial refund issued.
  • If a booking is made for a participant not meeting the T&C’s there will be no refund available unless this is highlighted to the VIP team with more than 30 days’ notice.
  • We reserve the right to change or alter the contents of the course at any time due to weather, operational factors or any other reason.
  • We require a minimum of two participants on each course, should this number not be met we will contact those affected to rebook.
  • With the exception of our additional needs sessions, adults are not permitted to accompany children onto the experience. Should guardians/adults be in the park they must not loiter or follow the experience in any manner.
  • There is strictly no photography allowed by either the participants or from anybody watching.
  • Guests must be able to walk unaided to take part in this experience.
  • Any guests wishing to enter the park must have a valid form of admission. For the avoidance of doubt any participant of the experience has a one day admission ticket for the date of their experience only.
  • Dietary and medical requirements must be declared on the pre arrival information sheet. LLWR is not liable for any inaccuracies listed on this form.
  • Guests who arrive later than 30 minutes to the experience may not be able to take part – this will be considered on a case by case basis by the VIP team and every effort will be made to accommodate the participant.
  • Pick-up time from the experience is clearly detailed on your welcome email – any guests who collect their participant more than 30 minutes after this time will incur a £10 fee; for every subsequent 10 minutes a further £10 fee will apply.
  • Should the experience need to be cancelled for any reason we will arrange an alternate date for the experience to take place.
  • Standard park T&C’s also apply.
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Covid-19 – Information for Guests - 23rd March 2020

Further to recent updates from the Government on the response to the Covid-19 coronavirus outbreak, we have taken the very difficult decision to close the LEGOLAND Windsor theme park and Resort Hotels as a precautionary measure. The health and wellbeing of our employees and guests is always our priority and we believe that this is the right decision to continue to protect everyone.

Please review the FAQs below to find out how your booking is affected and who to contact if you need further assistance.

More Information

Last updated 23/03/2020