Model Maker for the Day Terms & Conditions
- General
1.1 For the avoidance of doubt any participant of the experience has a one-day admission ticket for the date of their experience only.
1.2 We reserve the right to change or alter the contents of the course at any time due to weather, operational factors, or any other reason.
1.3 Model Maker for the Day is not a private experience and can accommodate up to 4 guests aged between 7 and 15 years.
1.4 Payment must be made in full at point of booking and will confirm your visit.
1.5 Hotel amenities are only available for guests staying in either the LEGOLAND® Resort Hotel, LEGOLAND® Castle Hotel or LEGOLAND® Woodland Village.
1.6 A Model Maker is not guaranteed to be present during the behind the scenes visit to the Model Maker Studio
1.7 *All packages and experiences are subject to availability.
- Participants
2.1 Model Maker For The Day is strictly for guests aged between 7 to 15, and guests who are outside of this age bracket, will not be permitted to take part due to Health & Safety reasons.
2.2 Participants must be able to walk unaided to take part in this experience.
- Safety of participants
3.1 For the safety of other participants, adults are not permitted to accompany children onto the experience - With the exception of our additional needs sessions whereby the VIP Team must consult with the adult attending at the time of booking. Should guardians/adults be in the Park they must not loiter or follow the experience in any manner.
3.2 There is strictly no photography allowed by either the participants or from anybody watching.
3.3 Dietary and medical requirements must be declared on the pre-arrival information sheet. The LEGOLAND® Windsor Resort is not liable for any inaccuracies listed on this form.
3.4 A parent/guardian must remain available throughout the duration of the experience. Such person may be required to collect a participant early for any reason provided by the LEGOLAND® Windsor Resort.
- Refunds and Changes
4.1 Model Maker For The Day is a non-refundable experience however you are entitled to one date change for your experience. Please contact the LEGOLAND Windsor Resort VIP Team to discuss options.
4.2 Should a participant need to be collected early from the experience there will be no partial refund issued.
4.3 If a booking is made for a participant not meeting the terms and conditions, there will be no refund available unless this is highlighted to the VIP Team with more than 30 days’ notice.
4.4 We reserve the right to change or alter the contents of the course at any time due to weather, operational factors, or any other reason.
4.5 Guests who arrive later than 30 minutes to the experience may not be able to take part – this will be considered on a case-by-case basis by the VIP Team and every effort will be made to accommodate the participant.
4.6 Pick-up time from the experience is clearly detailed on your welcome email – any guests who collect their participant more than 30 minutes after this time will incur a £10 fee; for every subsequent 10 minutes a further £10 fee will apply.
4.7 Should the experience need to be cancelled for any reason we will arrange an alternate date for the experience to take place.
- Further agreements
5.1 By agreeing to these terms and conditions you are also agreeing to the overall LEGOLAND® Windsor Resort terms and conditions which can be found here.
