Book your Short Break with peace of mind
We know that plans can change, but don't worry, with all of our short break packages you can amend your stay up to 7 days before your arrival date – or just simply add our Cancellation Protection for extra peace of mind.
Book your short break now for best availability and, if your plans change, you're covered with our flexibility guarantee!
7 days before stay
No amendment fee
Easily amendable
Additional cancellation protection available
Frequently Asked Questions
You will be able to amend your arrival date and also your ticket date, as well as the lead name on the booking and your personal details.
No, we do not charge any admin or amendment fees – if you change your arrival date and it is more expensive due to our live booking system, you will need to pay any extra costs to the new value of the break.
Please contact the Short Breaks team who will be able to help with amends to your booking. You can find details on how to contact them here.
If the new arrival date is more expensive than what you have currently paid due to our live booking system, we will take the additional payment from the original payment method at the time of amending. Similarly, if the amendment is cheaper, we will refund the difference.
Our Cancellation Protection allows you to cancel your booking at any time up to 3 days before the date of your stay for any reason and you'll receive a 100% refund (less the cost of the cancellation protection). It's only a one off payment of £24.95, and when this has been added to your booking, you will have peace of mind that – whatever happens – your money is protected.
Yes! All bookings are flexible. This means you will be able to amend your stay up to 7 days before your arrival date. However, if you would like the option of extra flexibility you can add on Cancellation Protection and this means you will be able to amend or cancel your booking up to 3 days before your arrival date.
Terms & Conditions
Terms and conditions apply.
* Flexibility is valid on your booking up to 7 days before your arrival date. You will not be able to amend your booking within 7 days of your stay if you have not purchased Cancellation Protection.
Bookings with Cancellation Protection:
If you have added our cancellation protection to your booking you can change your stay date up to 3 days before your arrival date.
Bookings without Cancellation Protection:
If your booking is not covered with our cancellation protection you can change your stay date up to 7 days before your arrival date.
Additional Information:
If you choose to change your stay date to a different date and should your new break be more expensive, you will need to pay any additional amounts at the time of booking. Where the new Short Break is cheaper than your existing booking, we will refund the difference. All amounts will be either taken/refunded to the original payment method. Any refunds which are due can take up to 14 working days to be refunded.
Certain packages & promotional offers may be non-amendable, therefore, will be exempt from our standard terms and conditions. Any non-amendable packages will be highlighted on the event or promotion page and Help Centre.
All other changes to your booking, including lead name, personal details, ticket entry date, and carer ticket refunds can be changed or requested up to 3 days before your arrival date. You can request these changes through Manage My Booking.
Whilst we will do everything we can to help, we cannot guarantee to meet any such requests. Please be aware some changes may incur an additional charge.
