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Guests With Additional Needs

LEGOLAND® Windsor Resort welcomes visits by guests with disabilities and reduced mobility and we will do everything possible to ensure a safe and enjoyable visit.
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Guests With Specific Needs

There are certain rides and attractions that may not be suitable for all and they can be physically demanding and vigorous in normal operation and in the eventuality of a ride evacuation. The rides and attractions have strict instructions and operating requirements that must be complied with to ensure the safety of our guests and staff.

Please ensure that you comply with all the instructions and ride restrictions for each ride. The ride information and restriction boards are positioned at the entrances of all rides and attractions and can also be found in our Resort Guide. Guests who have had recent injuries, medical conditions or mobility limitations should also consider the ride restrictions and if they are in any doubt are to ask the ride host before boarding. Your safety is our number 1 priority, the ride restrictions are present for your safety and the refusal of access on to a ride for health and safety reasons does not constitute discrimination. 

Download 2021 Accessibility Guide
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Rides & Attractions Restrictions Guide

Further information on specific ride and attraction access is available in the restrictions guide.

Download Restrictions Guide
Laser Raiders at the LEGOLAND Windsor Resort

Access Guide

Download our access guide below for information about the accessibility of all aspects of our theme park.

Download Access Guide
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Ride Access Pass

To find out more information about the Ride Access Pass and to apply, please click on the link below.

Apply Here

In line with the latest Government guidance in response to the covid-19 pandemic, the LEGOLAND Windsor Resort is temporarily closed.

Our 2021 Brick Week event between 13th and 21st February will not take place and our Resort Hotels will remain temporarily closed until at least 28th February 2021.

All Park guests with 2021 Brick Week bookings, or guests who had bookings between 19th December 2020 and 4th January 2021 when the Resort was also closed, will be able to move their booking to a new date.

Please click here to reschedule your day tickets.

All short break guests with bookings between 19th December 2020 and up to and including 28th February 2021 will have already been contacted by our team via email with details of how to rearrange your stay.

Our customer services teams are extremely busy so please do click here for more information and to read our Frequently Asked Questions.

We will continue to follow Government advice and will provide an update on reopening plans when it is safe to do so.

From all of us at LEGOLAND Windsor, stay safe and we look forward to seeing you again soon.