Guests with disabilities

Disability Guide

    LEGOLAND® Windsor Resort has been designed with the needs of guests with disabilities firmly in mind.

    Risk assessments are conducted regularly and policies are reviewed annually to ensure that the Resort remains as accessible as possible to all guests with disabilities, including wheelchair users, taking into account feedback from our guests, independent accessibility experts and a range of disability organisations.

    Please Download our Accessibility Guide to find out more information.

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    Ride Access Pass

      What is a Ride Access Pass?

      Ride Access Passes may be used by eligible guests to access up to ten (10) rides via the ride exit during their day. The special access is intended to provide a reduced waiting time compared to the standard queue line although this cannot always be guaranteed. Each pass allows up to three people to benefit from this special access if they are visiting the Park with the disabled guests.

      This of course does not limit the guests from enjoying any of the other shows and other activities on the Park as many times as they choose, including any of the rides, by joining the standard queue lines which on a quiet day in any case will offer speedy, trouble free access.

      Ride Access Pass may also be used to access the Hill Train via the exit an unlimited number of times (this is in addition to the special access to ten other rides provided by the pass).

      Please note that having a registered disability does not automatically guarantee receiving a Ride Access Pass. We reserve the right to make changes to, or withdraw, the Ride Access policy without prior notice.

      Who is Eligible?

        Ride Access Passes are reserved for guests who do not understand the concept of queuing; have difficulties with everyday social interaction; have a limited capacity to follow instruction or to understand others’ emotional feelings or expressions, and may therefore become agitated or distressed if they had to queue for a ride for an extended period of time.

         In view of the level of accessibility in the Resort, wheelchair users are not eligible for a Ride Access Pass. For those rides and attractions where wheelchair access is via the exit, a Ride Access Pass is not required. For more information please refer to our Accessibility Guide.

        Accepted Forms of Proof

          The issuance of Ride Access Passes is based upon documentary proof of disability (blue or orange badges will not be accepted as this does not state the nature of the disability). 

           Examples of documentation required are:

          • GP’s letter
          • Association Membership details
          • Council run membership
          • Any other form that states the disability

          Please note, Disability Living Allowance (DLA) letters are not sufficient as they do not state the nature of the disability. Our staff are not medically trained so unless there is a disability clearly stated we are unable to know what services are required. Guests without suitable documentation will not be issued with a Ride Access Pass. Guests will be required to sign a Ride Access Pass declaration on production of suitable documentation. Documentation will need to be presented for each Ride Access Pass application.

          Photographic identification is needed on each and every occasion an application for a Ride Access Pass is made at Guest Services.

          The decision as to what evidence is suitable rests with the Resort staff. If in doubt, please contact Guest Services in advance.