Theme Park Accessibility | LEGOLAND® Windsor Resort

Accessibility

Explore how to get around the Theme Park & learn about the Ride Access Pass

From February 2026 LEGOLAND Windsor Resort will be using the Merlin Ride Access Pass app allowing guests to pre-book and manage their RAP reservation throughout every visit. The RAP App provides users with a digital virtual queueing system that will be operated at the LEGOLAND Windsor Resort specifically for Ride Access Pass only. You will need to download the app prior to your visit to pre-book and use on the day.

Ride Access Pass

Family outside of Flight of the Sky Lion in LEGO MYTHICA

Our rides and attractions have a range of accessibility and safety requirements. These vary by ride and must be followed at all times. Restrictions may be in place due to ride restraints, forces, or additional requirements if a ride stops and guests need to exit before reaching the station.

If you use a mobility scooter, you’ll generally need to leave it outside the ride building. If you have a specific accessibility requirement that means you need to bring your mobility scooter to the boarding point, please speak to a member of staff or our Accessibility Experience Team.

Planning your visit? Check out Ride Lift Availability to see which rides have lift access available during your visit.

For information on wheelchair access, please view our Accessibility Guide using the link below.

View Accessibility Guide

Our Accessibility Flashcards provide information about the accessibility of each of our rides, helping you plan your visit in advance. Each Flashcard includes photos and information about queue access, transferring into and out of ride units, and ride-specific accessibility restrictions.

View Accessibility Flashcards

Alongside our Accessibility Guide, we have a Sensory Guide with information for guests with additional sensory needs. The guide provides ride-specific information about the sensory elements you may experience on our attractions. We recommend reading the guide before your visit to help you plan your day.

View Sensory Guide

Our Resort Accessible Social Story is an additional resource for guests with additional sensory needs. It has been designed to help guests become familiar with the Theme Park environment before their visit, including what they can expect during a day at LEGOLAND® Windsor Resort.

View Social Story

The Ride Access Pass provides a queuing adjustment for guests who are unable to use standard ride queues due to a disability or medical condition. To use the Ride Access Pass, you must pre-book through the Merlin Ride Access Pass App before each visit. We recommend applying as early as possible to avoid disappointment.

Apply Here

Our Sensory Space, located in Heartlake City, provides a calm and quiet environment for guests with additional sensory needs. It can be used at any time during your Park visit.

The Sensory Space is subject to enhanced cleaning and can accommodate up to four families at a time.

To help us maintain a calm environment, please only use the Sensory Space if you are accompanying a guest with additional sensory needs who requires the facility.

Please do not use mobile phones, eat, drink or shout while inside the Sensory Space, so that we can maintain a tranquil environment for all guests.

You may also wish to visit one of the following quieter areas:

Enchanted Forest in Pirates Shores
Miniland
The boardwalk outside of the Hotels – you can feed the fish here
The Model Maker Studio

Our First Aid team in Heartlake City can also assist if you need some time away from the Park.

All assistance dogs are welcome at LEGOLAND® Windsor Resort.

Assistance animals cannot go on rides and must be supervised and kept on a lead at all times. They cannot be left unattended while the guest rides, with the exception of the Hill Train.

There is a designated relief area for assistance animals behind Desert Chase in Kingdom of the Pharaohs. The area includes dog bowls, waste bins, a water supply via a hose and a gated, astro-turfed paddock. Please follow the rules displayed outside the relief area to help us maintain a safe and comfortable environment for everyone.

Toilets

All toilets across the Resort are accessible for guests who use wheelchairs or have additional needs. Toilet locations can be found on the LEGOLAND Windsor Resort app.

We also have a Changing Places facility in Heartlake City, equipped with a hoist and changing plinth. A RADAR key is required to access this facility and can be hired from Guest Services in The Beginning, if required.

Our First Aid facility in Heartlake City also has a hoist and bed available for guests who may need them.

Guest Services

Guest Services, located in The Beginning, can help with wheelchair hire, RADAR key hire, lost property and information about accessibility facilities across the Resort.

RAP Hub

Located in The Beginning, the RAP Hub is available for guests collecting a pre-registered Ride Access Pass or who need advice about Resort access, sensory information or ride restrictions.

First Aid

Located in Heartlake City, our Medical Centre has a range of facilities to support guests during their visit, including cold storage for medicines and facilities for those who require medical attention.

Quiet Hour

The LEGO® Store in The Beginning has a Quiet Hour from 12pm–1pm every day, creating a calmer environment for guests.

During this time, music and some digital signage will be turned off.

Find out more about:

Have a question? Visit our Help Centre for answers to frequently asked accessibility questions.

If you have a specific enquiry, you can also complete our Accessibility Enquiry form, and a member of the team will get back to you.

Visit the Help Centre